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Your Cancellation Policy May Be Misconfigured on Vrbo
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Hi [first name],
We’ve reviewed your cancellation policies and noticed something that could be adjusted and have a big impact on receiving Vrbo bookings. Your cancellation policy is currently set to either “no refund will be issued for any reason” or to a partial refund of 50% or less. This kind of setting is often accidental but can have a serious impact. When Vrbo sees a policy like this, it treats it as non-refundable, even if that wasn’t your intention.
The following Vrbo policies are recommended:
- Relaxed: 100% refund if canceled ≥14 days before check-in
- Moderate: 100% refund if canceled ≥30 days before check-in
Performance Boost:- 30%+ increase in annual net booking value
- 10%+ higher booking conversion rate
- 3x more listing views
- 2x more property page clicks
What Travelers Want:- 77% of travelers prefer rentals with a flexible cancellation policy
- “Free Cancellation” is one of the top-used filters on Vrbo
- Listings with any non-refundable fees are excluded from these filters
To resolve this, we recommend updating your cancellation policy to match Vrbo’s exact Moderate or Relaxed options. This ensures full compatibility and makes your listings more visible in search results.
If you have any questions or need help adjusting your settings, feel free to reach out.
Best regards,
The OwnerRez Team