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  • Core Concepts » Deposits

    * Creating Deposits (#creating)
    * Manually Creating Deposits (#manually)
    * Fees and Adjustments (#fees) Overview

    Depending on your relationship with the payer, a deposit can often be less than the total booking amount because it has fees or transactions deducted. Another scenario is that you could be set up with "gross deposit" or negative deposit (i.e., withdrawal), which means that the...

  • Core Concepts » Properties » Listing Content

    OwnerRez supports the concept of "Rooms" on listings where you can define any room in your vacation rental and show photos for those specific rooms. Users who are Airbnb Channel Integrated () will appreciate this feature that supports the requirement of associating your property photos with rooms...
  • Updates & Archives » Email Blast Archive » 2025

    Subject

    New Reason to List on Vrbo: Strike-Through Pricing & Promo Badges 🛒🏷️ Body

    Hi [first name]!

    If you've been thinking about expanding to Vrbo, now might be the perfect time.

    We just released full support for Vrbo Promos - a new feature that helps properties stand out with eye-catching promotional displays. Combined with Vrbo's massive traveler base, this could be a significant oppor...

  • Rezzy AI » Directives

    Directives, or Standard Operating Procedures (SOPs), ensure consistent guest experiences, streamline operations, reduce errors, and maintain quality standards across all properties. They enable staff to handle situations uniformly, protect your business legally, and scale operations efficiently while preserving your brand reputation. Rezzy has three primary data sources:

    * Property listing infor...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Airbnb Service Fee Changes for API Hosts Body

    Hi [first name],

    Airbnb has announced an upcoming change to how service fees work for hosts who use property management software like OwnerRez.

    What's changing

    * Starting October 27, 2025, all Airbnb hosts connected through API/property management software will move to Airbnb's single fee structure.
    * Newly created Airbnb host account...

  • Integrations » Guest Communication

    Allow guests to skip the store and arrive to more with Noshable's () seamless grocery concierge solution.

    Noshable is taking a brief pause during the off-season as they build out stronger systems, SOPs, and fulfillment processes with our partners.

    * Steps for integration (#integrate)

    * New Accoun...

  • Integrations » Devices

    Alertify () helps vacation rental hosts protect their properties by providing real-time noise and smoking monitoring and instant violation alerts. Designed specifically for short-term rentals, Alertify notifies hosts the moment activity crosses set thresholds, allowing quick intervention before...

  • Websites » Hosted Websites

    Accessibility is about creating welcoming digital experiences for all travelers. Making sure your short-term vacation rental hosted website () is accessible ensures all travelers, regardless of their abilities, can easily find, understand, and book their ideal getaway.

    * Why Accessibility Matters (#why)
    * Hosted Website Design Essent...

  • Channel Management » Channel Integrations » Google Vacation Rentals

    All OwnerRez Google Vacation Rentals (GVR) integrated properties are subject to Google's Price Accuracy Policy () . Google computes a score for OwnerRez that provides ratings based on how often our GVR-integrated properties comply with Google's policy. This score serves as the basis for potential penalties, such as lower search rankings or...
  • Blog

    OwnerRez and Safely are proud to announce a new partnership to provide homeowner's insurance (ie. dwelling, fire/wind insurance) for vacation rentals!

    Most OwnerRez users know that we already offer a great damage protection product for vacation rentals which covers guest damage while the guest is at your property. Damage Protection is an extremely important and valuable product that has saved ma...

  • Blog

    The following is a guest post written by Bob Bourassa of CarolinaVacationHomeRentals.com.

    As the hammer slowly comes down on vacation rentals owners from HomeAway and other sites -- and we all knew this was coming -- many new vacation listing sites are popping up trying to capitalize on owners who are dissatisfied with the direction this is all going. Some old listing sites that have lived in the...

  • Reviews

    I can't help but gush about the incredible functionality and effectiveness of the OwnerRez Property Management software. As an avid user, I have found the software to be extremely user-friendly and easy to set up, even for those who may not be very tech-savvy. OwnerRez truly simplifies property management by automating and streamlining a vast array of necessary tasks, making it a one-stop solution...
  • Reviews

    The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot...
  • Blog

    I was just chatting with an OwnerRez user whotold me about a terrible situation that happened to him. The company managing his vacation rentalsjust closedand isn't returning any refunds to guests or payments to owners!

    CBS 24 in Atlantacovered the story:

    If you plan to vacation along the Gulf Coast between now and Labor Day the condo you booked may not be available.

    CBS Atlanta has learned a...

  • Reviews

    It's very easy to understand the data that this one provides me. I'm happy to use this for my properties

    It's very easy to understand the data that this one provides me. I'm happy to use this for my properties

    There's no cons as of now. I'm understanding all the components of the app and it's pretty handy for me.

  • Reviews

    OwnerRez has been a great platform for managing vacation rentals, but what really makes it stand out is the level of care from their team. Especially Steve. He's been my go-to every time I've needed help, and it's clear he knows the platform inside and out. It's rare to get this kind of support these days, and it genuinely makes the whole experience better. Highly recommend OwnerRez if you're looki...
  • Forums

    If you need the same field & same content shared across multiple properties,  define is as account level field?  by BlueMtnCabins (/forums/users/347324552) – Dec 6, 2025 7:33 PM (UTC)

    But wouldn't that then mean that the information is applied to ALL properties in one's account? I think the objective is to have custom field contents automatically apply to a group of properties within one's ac...

  • Forums

    Hoping someone can help me out -

    I just linked a new co-host on Airbnb. The calendar came in to block what's already booked - but I'm not getting any client info in OR. Someone just did an instant book and that hit OR, along with a message from the guest. However all my dynamic pricing isn't showing on Airbnb, nor the guest info in OR for the previous bookings. It's like there's a half sync goi...

  • Forums

    You don't seem defensive at all, just overwhelmed. I appreciate that you are taking your time to train additional support people well; throwing warm bodies at scaling problems is a sure path to customer dissatisfaction. I also understand that it takes a while to train someone. I have watched about 75% of your videos (very helpful), and most of your help pages (also helpful), and it's clearly a comp...
  • Forums

    Ken,

    I looked at the Rate Calendar and it looks like a pretty simplistic and maybe dangerous tool. I tried changing a single date's rate and found that it silently replaced my min nights with a default that's probably set somewhere. And then when I tried changing just the min nights and left the rate blank it silently changed the rate to zero. I can't imagine using a software implementation that...