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  • Payment Processing » Processors & Gateways

    Vacation Rent Payment (VRP) by Yapstone
    3 months ago

    Powered by Yapstone's 25 years of expertise in the vacation and short-term rental market, Vacation Rent Payment (VRP) by Yapstone offers a bespoke online payment gateway designed to streamline transactions between property owners and guests. This platform isn't just a tool; it's a reflection of deep market knowledge and a commitment to enhancing the rental experience through advanced, secure techno...

  • Core Concepts » Privacy & Security

    PCI Compliance
    3 months ago

    ...documents)
    * How to complete the Attestation of Compliance for Self-Assessment Questionnaire A (AOC SAQ A) (#complete-aoc-saq)

    * Section 1: Assessment Information (#aoc-saq-a-one)
    * Section 2: Self-Assessment Questionaire A (#aoc-saq-a-two)
    * Section 3: Validation and Attestation Details (#aoc-saq-a-three)
    * Appendix C: Explanation of Requirements Noted as Not Applicable (#appendix-...

  • Core Concepts » Team Access

    Portal Experience
    1 month ago

    ...she can view the Calendar and Blocked-off time, but no Financials, as she has no use for that information. She is not an owner, so the Owner options aren't available.

    This is Lynn Jones's portal experience. She is a cleaner for Fancy Rentals and can see all three properties on the calendar. When hovered over, individual information for...

  • Blog

    Read-Only Mode for Staff, More Portal Permissions, Broken Link Protection for Sites, Stripe Currencies & Better Webhook Filters!
    1 year ago

    ...ffe5f9ae

    Let's celebrate the power of teamwork, and its undeniable impact on achieving your success, and OwnerRez's Team Access improvements (#team) in today's product update detailing our June 21st release with 28 updates (/support/articles/update-2023-06-21) !

    * New Features (#new)

    * Broken Link Protection for Hosted Websites (#brokenlinkprotection)
    * New Read-Only Mode for Staff...

  • Messaging » SMS Messaging

    SMS Common Issues & Questions
    2 months ago

    ...group-messsages)
    * I'd like to include my team on SMS messages. Can I use my Team Account to set up SMS messaging? (#team)
    * Can I receive one-time passwords (OTP) or two-factor authentication (2FA) codes from third-party platforms on my OwnerRez SMS number? (#otp-2fa)
    * Technical Details & Troubleshooting (#details-troubleshooting)

    * What is a Message "Segment"? (#message-segment)...

  • Core Concepts » Properties

    Adding New Properties
    2 months ago

    ...into that other property and use the Duplicate tool on the upper right menu to copy the property you've already set up to a new property and get a head start.

    *

    Don't forget to check the checkbox to "include listing data" in order to duplicate everything.

    * If it's...

  • OwnerRez APIs » API for Apps

    OAuth Apps
    6 months ago

    OAuth Apps let you create an app that can be granted permission to access other users accounts. We only support the OAuth 2 Authorization Code Grant: RFC 6749-Section 4.1 () (web application flow). If you only need to access your own account, or are looking for a Client Credentials Grant type flow, use a Personal Access Token (

  • Core Concepts » Bookings, Quotes, Inquiries

    Split Payments
    1 month ago

    ...he bill 3 ways.

    Solution: Create a quote for them. Under the Quote's Rules tab, change the First Payment rule to be 33% required up front, instead of 50%.

    () 2. Send Payment Request

    Once the booking has been finalized as a real booking, now you can get payments...

  • OwnerRez APIs » API for Channel Integration

    Enumerations
    2 months ago

    ...areas. You might see example JSON or XML payloads and wonder what the possible values are. These enumerations will provide you with a complete list.

    The current version of these Enumerations is 4.2.1 as of November 29, 2022.

    * Listing Enumerations 4.2.1 (#Listing)

    * documentVersion (#documentVersion)
    * placeType (#placeType)
    * action (#action)
    * status (#status)
    * AreaUnit (#...

  • Blog

    Vendor Name on Expenses, Set Tags/Fields via API, Display Option for Candy Striping, Booking Status on Owner Statements
    2 years ago

    Hey everyone, we're back with another belated product update. This update covers our July 1st release with 17 juicy updates (/support/articles/update-2022-07-01) , including a couple of new features and enhancements. Give this a quick read before you head off to your weekend! ☕️

    * New Features (#new)

    * Vendor Name on Expenses (#vendor-name)
    * Set Tags/Fields via API (#tags-api)
    *...

  • Forums

    Tim K in response to: Payment Schedules
    2 months ago

    No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is curr...

  • Forums

    BlueMtnCabins in response to: Payment Schedules
    2 months ago

    No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is curr...

  • Forums

    Cleaning Not being deducted from Owner Payout?
    1 year ago

    ...an example:  

    Collected $690 - Rent, Cleaning and Management.  10% Commission on Rent.  0% Commission on Cleaning and Management Fee.   All of this is correct.

  • Forums

    Airbnb quote via channel does not include channel upcharge? (API integrated)
    3 years ago

    ...when quote (as "special offer") was created, it did not look like it had 10% upcharge. I ran a "channel rate tester" and that showed correct amount with upcharge. "Special offer" quote:
    Rent 5 nights 2,706.00 $2,706.00
    Surcharge Cleaning Fee 190.00 $190.00
    Total: $2,896.00

    Channel Rate tester for same dates:
    Rent 5 nights 2,976.60 $2,976.60
    Surcharge Cleaning Fee 209.00 $209.00
    Total $3,185.60...

  • Forums

    Mutual Block feature
    3 years ago

    ...

    I want to make sure I do this correctly. I have a townhome that has three units in it, and want the ability to rent Units 1 & 2, 2 & 3, 1 & 3, as well as the entire home.

    1. Create a new property (Duplicate) for each combo, four total
    2. Link Units 1 & 2, then 2 & 3, 1 & 3, and entire home.

    Am I understanding that co...

  • Forums

    Chris Hynes in response to: Under Rules: Setting to change minimum nights if there is a gap
    3 years ago

    ...mum night gap rules is to make gaps bookable that otherwise wouldn't be bookable because of the min night rules by reducing the number of nights.

    So if you have a 3 night gap and your min nights are 2 during that period, or 3, then a gap night rule will do nothing because the gap is not shorter than the minimum nights.

    But if you have a 3 night gap and a 4 night min, then a 2 nights in gaps rule...

  • Forums

    BlueMtnCabins in response to: Damage Deposit Process
    5 years ago

    I think you are conflating 2 terms.
    1. Damage deposit (traditional) - amount added to the total as non-taxable , and refunded by you after stay if everything checks out. I define this as additional flat fee (in my case $300, non taxable, shown below tax item on quotes). Once stay is done, I manually issue a "refund" for that amount that goes to guests's cc.
    2. Security deposit. This is a credit c...

  • Forums

    cp9293 in response to: Guest Email on Payment made
    13 years ago

    When you say per booking... do you mean the month it was booked? Or the month the rental date is on, that month?

    In other words, I book 4 bookings in the month of May (2 for July, 2 for September). Does the per month apply for the month of May? Also, does the per month mean all properties? So, for my pocono mountain house I booked 2 - july and 2 - Sept. For my Hilton Head Island villa I boo...

  • Forums

    BlueMtnCabins in response to: Alternative to PayPal payment processing
    5 years ago

    @BlueMtn: But it's expensive! 3.5% for typed in or 2.75% for in person... ouch. You should be getting a rate closer to 2% for in person. I agree that Square is easy and simple though. Square exploded in use awhile back because of that. PayPal tried to copy their mobile swipe reader but has't managed to catch up. Don't use them for online though - you'll pay way too much for that. Other groups wil...

  • Forums

    Valerie R in response to: Is it possible to detect unpaid payments owed by Guests from VRBO payment requests?
    5 years ago

    ...tax % based on the inflated rates.

    For example, let's say the nightly "rent" is $100 and the total tax due is 10.875% (the amount due for my CO property). VRBO collects 8.875% and I need to collect 2%.

    $700 rent + $50 cleaning fee + 8.875% tax collected by VRBO ($66.56)

    If you inflated the tax (and fees if taxable) by 2% it would look like this:

    $714 rent + $51 cleaning fee + 8.875% tax colle...