...ns a QR code to book a unit through my ownerrez website, I want the guest to be able to complete the booking, make their payment, then immediately receive a door entry code email all within less than 2 minutes.
For this to happen, I need to be able to set up:
1) An Immediate Trigger to Process A Payment and allow criteria such as BOOKING DATE IS SAME AS TODAY and CHECK IN TIME has past
2)...
...ying the same with one small exception - we are now counting outbound messages per segment. The original flat fee of $15/month is staying the same. The usage cost of 3 cents per outbound send above 200 is also staying the same, only per segment now instead of the whole message.
Before you read further, take a second to click on the following link which will explain what a message "segment" is. I...
...ery particular about how the condo should look when the guests arrive. I want it spotless. Not even a hair on the toilet, beds, counters, refrigerator, etc. If someone is paying $300 a night for a 2 bedroom condo, it had better be spotless when they arrive."
"I would say the biggest struggle I have is making sure the condos meet my standards for cleanliness."
"Next would probably be the time I...
We've been asked two primary questions about refunds other than the "overpayment balance" message that was covered in the last post.
Those two questions are:
1) What is a "linked payment"?
2) Why is my refund request being denied by the bank?
* Linked Payments
All refunds sent through OwnerRez must be associated with a previous payment. When you open the Send Refund form, you'll notice this r...
...both and can share their experience .
EDIT:
I'm new here so I'm discovering things.
+1 for OR: Using Tag automations. This appears like it will come in really handy.
EDIT 2:
I've had some time to play around with Ownerrez and here are my takeaways.
Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends ther...
Currently, we have a 2 day minimum before arrival for all of our guests. We need that window to prepare our properties and we don't take last minute bookings. However, our owners can book themselves on the owner portal and come pretty much anytime. Even the same day, which is nearly impossible during our busy seasons. I'd like to able to have the same 2 day minimum for the owner blocks.
Chris
...um Rentals. Kacey's website and operation can be found at PremiumRentals.com. Below are the questions we asked and his responses.
[img Can you tell us a little bit about your history?
Kacey: As for OwnerRez specifically, I remember when I started with you guys I had two properties, and I was hav...
...that wifi locks consume a lot of battery unless you change them so they "heartbeat" and only come online every once in awhile to check for things. What has been your experience with batteries?
2. If you use the heartbeat how do you handle things like last minute guests, early checkins or late check outs where you need to adjust the booking and subsequently any restrictions you have placed o...
...e not specifically listed on the listing's House Rules section. I use this for one of my clients' properties as follows "Please enter your INITIALS in this box to acknowledge: 1) No additional people 2) No parties 3) No firing guns on property 4) There is no landline phone at the cabin. 5) You agree to remove all trash from the cabin OR pay a $75 trash removal fee."
*Make and Model of Primary Vehi...
...nted to point out you can create custom Holidays if you want them to be guest-facing (when on your Hosted website or on OR Widgets on your external site). For example, I created a custom holiday with 2 occurrences (back to back - 2 days) as being NCAA Tourney days. You can apply the holidays to all or specific properties. Here's what that looks like on the mult-calendar widget:
...everything up I'm sure it won't be long. I probably wouldn't have made the switch if I'd known what I know now.
1)The unified inbox isn't truly unified. Texts and emails are still separated.
2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly.
3) Way too much navigation is requir...
...e unified inbox isn't truly unified. Texts and emails are still separated. - correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox
2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns...
Paul,
2 suggestions:
1. I'd like to see everything related to guest communications in one place, communications, rental agreement sent/signed, triggered messages sent. This would show me the total communications with the guest in one place. Also, when a guest makes an instant booking, the rental agreement goes out to them, they sign it and the confirmation message goes out to them. Until...
This request has been around for 2 years,
OwnerRez, can you expedite it and push out the option to HIDE Cancelled Bookings? It doesn't take 2 years to do that.
The following would be for my hosted website
I would like to offer:
-- a couple service levels (like Budget and Good). For example, a 2 bedroom apartment might be $105 at the budget level with no linens or welcome basket. And $165 might have linens, welcome basket and a stocked fridge.
-- additional services with a minimum stay. For example, a welcome basket if you stay at least 3 days, Free...
...there, extracts the automatically generated door code and writes it back to the corresponding OR booking (via the OR API).
From the data of the VillaControl booking, VC starts the pool heating 1-2 days (user defineable) prior to the guest arrival, enables the door codes at the date/hour of the guest's arrival and sets the property in "occupied" (as opposed to "unoccupied") mode. There are 2 di...