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  • Blog

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Channel Management » Channel Management

    ...lines, in order to successfully pass data back and forth. In the world of cloud technology, where software is almost always hosted online, APIs have become very common and necessary. More technical stuff about APIs can be read here () .

    APIs in the vacation rental industry are no different. When a channel (eg. Vrbo or Airbnb) has an A...

  • Core Concepts » Deposits

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Forums

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Blog

    ...le night/weekend rate for a single season and property. You'll define the season and property by name or ID and then put in the nightly and weekend night rate. Simple!

    That's it for the shiny new stuff, but there's a lot more to go through as we move into enhancements and bug fixes... Enhancements & Tweaks

    Let's cover the channel stuff first, and we'll start with Airbnb.

    We added an option wher...

  • Blog

    ...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.

    Make sure broken stuff is actually acknowledged and addressed.

    Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...

  • Blog

    Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    For years, OwnerRez has tried to guess what your fees types are so th...

  • Blog

    ...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.

    We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...

  • Blog

    ...s... The star rating will only show on Google search results that are these pages on your website:

    * Your home page
    * Your reviews pages (if you have one showing)
    * Specific property pages

    So stuff like your FAQ or Availability page won't have a star rating on them when they come up in Google search results.

    Another important thing is to understand how the star rating and review count are cal...

  • Blog

    ...k.

    Last week, we put out a chunky 26 update release with a new video feature and a long-awaited update to our cancellation screen. Let's run through it quickly before you fall asleep from wine and stuffing!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    If you use our Hosted Website or WordPress Plugin, you can now show videos in the photo carousel for each property. This ha...

  • Forums

    ...pe, total of 6. 

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

    11) No ability to have any meaningful levels of access for employees.

    I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...

  • Blog

    ...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.

    Stuff that's new:

    * Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...

  • Blog

    ...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.

    Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...

  • Blog

    ...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup

    Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.

    First, we noticed a situation where you couldn't set a manual code on a blo...

  • Blog

    It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Forums

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    ...s...  Thanks for your candor!  I appreciate your frustration, believe me, and 2022 was supposed to be "the year of accounting" over here.  We've had a lot of meetings about it and tasked out a lot of stuff.  Frankly, we continue growing on many fronts and have had to tackle some major PM and Channel work along with some dev-ops and sys-ops stuff to handle the growth.  We pride ourselves on having solid...
  • Blog

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

  • Blog

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...

  • Forums

    ...Fire sticks (even if I had streaming internet). I practice KISS method... which may not be cheapest per-month, BUT saves me money in time and aggravation - everyone knows how to operate simple DISH stuff and they have channels that they expect. I had to add Hallmark package around Christmas because I didn't have it (go figure) and 2 separate families in 2 separate cabins were requesting it.

    I am su...