...ownerrez-some-end-of-year-presents-automatic-5star-reviews-new-forums-sms-brands-new-airbnb-fee-types#portal-access we updated portal users to be "login-only users" which set the stage for additional stuff coming in the future. Now you get to see why that update mattered.
Previously, if someone else's OwnerRez account had already granted access to a person you want to grant access to, the person had...
...article sidebar to auto-shrink except for the current category.
Now let's talk messaging!
Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...
If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...
...remains the same. If you do happen to be the lucky European merchant that needs this, your guests will see something like this when they're confirming their booking:
For most of you, this new 3DS2 stuff will never be used because you're not a European merchant. However, this work lays the foundation for other security enhancements that might affect you in the future.
We're proud to be one of the...
...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.
Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...
...le night/weekend rate for a single season and property. You'll define the season and property by name or ID and then put in the nightly and weekend night rate. Simple!
That's it for the shiny new stuff, but there's a lot more to go through as we move into enhancements and bug fixes... Enhancements & Tweaks
Let's cover the channel stuff first, and we'll start with Airbnb.
We added an option wher...
...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.
Make sure broken stuff is actually acknowledged and addressed.
Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...
Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.
* New Features
* Enhancements & Tweaks
* Bug Fixes New Features
For years, OwnerRez has tried to guess what your fees types are so th...
...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.
We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...
...s... The star rating will only show on Google search results that are these pages on your website:
* Your home page
* Your reviews pages (if you have one showing)
* Specific property pages
So stuff like your FAQ or Availability page won't have a star rating on them when they come up in Google search results.
Another important thing is to understand how the star rating and review count are cal...
...k.
Last week, we put out a chunky 26 update release with a new video feature and a long-awaited update to our cancellation screen. Let's run through it quickly before you fall asleep from wine and stuffing!
* New Features
* Enhancements & Tweaks
* Bug Fixes New Features
If you use our Hosted Website or WordPress Plugin, you can now show videos in the photo carousel for each property. This ha...
...over content (photos, amenities, descriptions, etc), and I'm enjoying it.
I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.
I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....
...al charges, upsells, etc. for guests during checkout. We've gotten a lot of feedback since then. Based on that we designed enhancements that smooth some of the rough spots and add new capabilities.
Stuff that's new:
* Season and booking criteria are now evaluated when showing Add-Ons to guests during checkout. Previously only property criteria was used. Now, all Add-Ons matching the season or seaso...
...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.
Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...
...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup
Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.
First, we noticed a situation where you couldn't set a manual code on a blo...
...s. I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)
Tim, you hit every major thing right on the head! Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱
If I made a list of the top 10 items that are most...
Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.
PS. For...
...pe, total of 6.
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.
11) No ability to have any meaningful levels of access for employees.
I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...
Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.
The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...