Episode eleven of Walk ’n Talk: The Business Behind Vacation Rentals podcast is live!
Hosted by Paul Waldschmidt and Chris Hynes, CEO and CTO of OwnerRez, the Walk ’n Talk podcast is inspired by their weekly walks, where they’ve spent years talking through ideas, challenges, and product decisions. Now, those conversations are recorded for you to listen in and walk away with something you can apply to your own business.
🎙️ Episode 11 Now Live
EP11 - Why Cancellation Policies Aren’t One-Size-Fits-All
In Episode Eleven, Paul and Chris dive into the frequently debated topic of cancellation policies and share what the data is actually showing. They walk through why there isn’t a one-size-fits-all approach, and how property type, price point, and booking volume all play a role in choosing the right policy for a vacation rental. They also discuss how cancellation policies tie into the guest experience and the overall feel of a stay, beyond just the numbers.
You’ll hear about:
- What the data is actually saying about cancellation policies
- Why flexibility works in some cases, but not all
- How property type, price, and booking patterns influence the right policy
- How cancellation policies impact guest experience and goodwill
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Walk ’n Talk: The Business Behind Vacation Rentals is available on:
New episodes are already in the works, and we can’t wait for you to join us on the walk.