Earlier this morning, we rolled out a major release that introduced our new sending/archiving framework for email. When you first login, you'll notice the new 'Email' menu. When clicked, you'll see our standard-looking grid showing your sent mes...
As you know, OwnerRez is heavily reliant on email. From the first time you respond to a guest's inquiry to the last time (probably releasing their security deposit), the system sends an average of 8 emails to the guest and 6 to the owner. That's...
FlipKey recently changed the format of their inquiry emails. Our parsing system was unable to extract the departure date so you may have noticed some of your FlipKey inquiries arriving without a departure date. We've since corrected the parsing ...
Earlier today, we noticed that HomeAwayConnect syncs were failing again. Upon further investigation, it appears that HomeAwayConnect has rolled back the new UI changes they released last week and is now using the previous UI that was in place bef...
Right on the heels of HomeAwayConnect changing their website yesterday, FlipKey also recently made a small update that is causing syncing to be thrown off, though only on a case by case basis. We've been responding to individual users about this ...