Latest Activity...
Thanks so much for this quick response and the transparency! One of our listings (Bissell House) is also still missing from Airbnb. Any advice on this?
I understand tech issues happen and I do appreciate your candor and explanation here. That said, we lost three potential bookings and had airbnb suspend several of our listings. Stuff happens and I'm not here to pile on, but this is pretty concerning. I look forward to hearing specifically what steps will be made to try and prevent this from happening again. Meanwhile, many of us lost revenue because of this. I'm not asking for anything from OR -- again, I do understand stuff happens -- but maybe keep it in mind next time you plan a price increase for hosts. Kinda hard to ask us to pay more for your services after something like this happens.
turning off notifications
Thank you so much for working quickly to resolve the issue! The only affect I seem to have had is with AirBnB who disabled my listing due to a calendar sync issue. Other platforms seem to be working just fine and all are sync'd.
Grace Vacation Rentals Maui greatly appreciate the attention paid to the issue.
It's certainly frustrating on our end when we need to adjust a security deposit before it gets released but understand bad things happen in the digital world. The question I have is what exactly happened to initiate such a catastrophic outage?
I appreciate your communication during this period and understand things happen. I DON'T understand how a secondary back up server could also go down.
Unfortunately the timing resulted in me losing TWO bookings - two people trying to book yesterday (one through my API integrated VRBO listing, couldn't book since OR was down) and one directly.
Resulted in lost bookings and revenue for me. Very disappointing.
API is also throwing error
Thank you for your teams effort in getting everything back up and running. I am sure they would have rathrr bern celebrating the holidays.
stop receiving updates
I have a booking from VRBO that is not showing up on OwnerRez, any ideas on getting it synced?
Thanks guys!
Thank you for that info. I appreciate the speed you have been able to solve the issue and get us back up. It is comforting that you were so ON IT even during the holiday when everyone expected to be off work. Thank you for your commitment to all of us who depend on you so much. Blessings for the New Year to each of you and your families.
Thanks for your hard work with fixing the issue during the holidays. OR has been more than rock dependable for me for over five years now and the team has always been extraordinary. Things happen sometimes especially when dealing with multiple external factors. Continue the good work. You guys are awesome!
I lost a lot of bookings from this and I still have several listing that are hidden in AirBnB so it's not possible for guests to find or book them
Thank you so much
There's no need to do a full database backup yourself, but, you can certainly export all your contacts and bookings via several different methods. We'll likely be adding more convenient or even automated ways to get this done, but for now, the simplest method is the main Bookings screen, List view, Export. This will include all future bookings, including guest contact information.
What is the best way to back up all our information on a local HD? Is something in place that we can set up so that we can at least carry on business even if it requires adding the new information to the OR platform after it is back up? I would really appreciate guidance here. Thank you.
Airbnb
Hello Omou,
We have noticed that the availabilities of one or more of your listings have not been updated. Notably, a high percentage of booking attempts for dates marked as available in your listing's calendar were declined by your software. As a result, your listings will be hidden from travelers until you resolve the issue. You will not receive bookings while listings are hidden.
The hidden ads are as follows:
Apt 1 bedroom-living room-equipped kitchen-wifi fiber s
Please contact your software provider to ensure that your availability calendar on Airbnb remains up to date. We will monitor your ads daily. As soon as your availabilities are updated, they will automatically be visible to travelers again.
Thanks,
The Airbnb team
Please consider away that we can easily do a daily, weekly, monthly database backup ourselves for the future.
Our listings are all still hidden on Airbnb. Can we do anything to get back up and running?
thanks! Better customer service than Southwest!! That is a cluster melt down!
Losing access to our calendar for that long was very problematic. We had several check-ins with no idea of who would be arriving and how many people they were bringing. We also missed out on multiple bookings. Potential guests called us to inquire about booking and we weren't able to book them or even to tell if our properties were available. The winter holidays are a very busy time for the hospitality industry; we wouldn't be as annoyed if you weren't doubling your rates.
-
Thanks to the tech guys doing their thing.
@Wayne - It does look like Airbnb automatically reactivated your property listings once service was restored. Our belief is that this should occur for everyone, so, you should not need to take any manual action to take that happen.
I understand things happen, BUT....
1. Will your staff be able to track "lost reservation data" and insert back into correct places
2. Was credit card data breached, along with telephone numbers and addresses
3. What can we do to back track and check reservations past, present and future to ensure all is good. Reaching out to guests and informing them of issues will not engender sympathy but distrust
4. I trust that you are taking steps to ensure this does not happen again. What steps to a non techie like me are you taking?
Appreciate everything your guys do. Thank You!
You definitely *can not* disconnect and reconnect the Vrbo API on the fly - don't attempt that.
Regarding Airbnb, we have seen some reports of clients using this approach successfully, but have not yet confirmed that recovery from that action is smooth so are not recommending that at this time. It does seem plausible though, and we'll know for sure in a bit.
I've had several years of rock solid performance from OwnerRez, so I continue to have great confidence in you.