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Thank you. We appreciate the effort to recover as well as the transparency, and time spent to write such detailed explanations.  

Taking screen shots of the monthly calendars.

Thanks for sorting this out! I’m taking screen shots from now on every two or three days. Was the outage on Amazons side?

We are pleased to announce that Florida Rentals has updated its first-class channel API connection with OwnerRez to allow a seamless booking process.

OwnerRez will be the channel manager, end to end, for your listings and bookings on Florida Rentals. All your content (photos, amenities, descriptions), rates, rules, and availability automatically sync with Florida Rentals. Also, you can take live bookings using your own credit card processing, and all guest communication is direct!

Why list on Florida Rentals?

FloridaRentals is trusted by thousands of Florida’s top property managers and owners. They specialize in finding Florida-focused travelers who are booking their vacation rental for their next trip. Their Florida-only marketplace drives over 8 million traveler visits annually, and has generated over 210,000 vacation bookings and over 22,000 traveler reviews.

Pricing

Free 60-Day Trial! There's no risk and no obligation. Take a look at their listing plan comparison sheet here.

Thank you and your entire team.  At first I was panic stricken but soon realized your team was on it and working hard to resolve the issues.  We have 100% faith and confidence in OR.  Wishing you many blessings and no hacks in 2023!  LOL!!

We have partnered with Hudson Creative Studio to offer another certified WordPress design service for those looking for a custom website.

We understand that everyone's needs and wants differ, so we offer our WordPress plugin alongside our Widgets and Hosted Website options. For those looking to create a very detailed and custom website, this can be very time-consuming and takes web design skills. This is where Hudson Creative Studio can help! Their team will utilize our WordPress plugin to create a beautiful custom-built website for you.

Here is some information about their team that they would like you to know:

Hudson Creative Studio is a boutique web and design agency based out of New Orleans, LA. With over 10 years of experience, we specialize in direct-booking websites for vacation rental property managers, helping them to effectively establish their brand, showcase their properties and generate more bookings.

At Hudson Creative Studio, we pride ourselves on our personalized approach and ability to work closely with our clients to understand their unique needs and goals. Whether you're a small vacation rental property owner or a large property management company, we're here to help you succeed.

To learn more, visit Hudson Creative Studio's website.

Example of a website they created using the WordPress plugin:

https://stayhostfolio.com/

Thank you to the entire crew for getting this resolved as quickly as possible and so sorry vacations had to be disrupted!

I am thankful to the staff at OwnerRez, you all are the best! I'm so sorry this situation affected your team's holiday but am grateful for your dedication and support. I have full confidence in you and your handling of this situation and continue to champion and support your product and your team.

It's technology.  Shit happens.  The best you can do is the best you can do.  We all know you wanted the system up as fast as we did.  Thanks for being on top of it.  Non-IT type people don't understand that even in redundant environments a database problem CAN replicate to redundant systems.  Just look at RAID puncture and you'll see that all the failover, fault tolerant replications in the world won't save you from it as the bad block iteself replicates its state.

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Thanks Chris! I’m finally online and showing up. Thank for looking into it and giving an update . Appreciate all the efforts . Happy holidays! 

@Angela, @Bria, @Serish -- we've heard back from Airbnb. What happens is that they send 10 test availability checks throughout the day and will reactivate the listing once those availability checks return available. 

I checked your listings just now and I am seeing them showing on Airbnb now.

Thanks for the transparency - it is appreciated! Please pass on our thanks to the team for coming forward from their holidays to fix this. 

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Hey Bria!

Did you just do that just now? Afraid of doing it as might cause it to get delayed so just checking in

Hi 

My property with OwnerRez is not visible online. On Ownerrez it says Active and Synced.

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@BSG - Saw your ticket, and I believe it has been fixed.

@Bria - Please write in with specific details so we can investigate.

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Ken, I sent another email explaining the situation. It's blocking me from booking guests for tomorrow.

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Ken my listing is still not up.a lot of people think theirs are up because when youre logged in as host, the listing shows fine, but when you check in incognito and open your link, it still showing the error..I appreciate everyone working hard... but 48 hours of outage with no resolve to 100% of the people is just really really disappointing.... we are losing revenue by the minute as post christmas is the busiest booking time for the following year. 

@BSG That sounds like a different issue.  Please write in to the Helpdesk with full details so we can take a look.

My listings are visible but I still can't get a booking that canceled yesterday during outagein Airbnb off my OR calendar and I'm losing two possible bookings for tmrw because of it. I've tried everything I know other than disconnect from Airbnb so I can cancel or delete it. I can't alter, move, cancel or delete this booking. Can someone please advise, I've had a guest waiting to book since 11am this morning. And no fix for this particular issue.

For those with Airbnb API-connected properties that aren't working for no obvious reason - where OwnerRez says the property is fully synced and online but you can't actually browse it on Airbnb - please see the FAQ above.

Ownerrez did an amazing recovery and quick turn around. We so appreciate the dedication and talent of your team!

I checked on the airbnb account and my listing says "Activated" non-the-less when I sent the link to a guest trying to book, he says he can't opened. I called airbnb and they say the listing is not active  due to problems in OR. How can I just unlink it? it is a very important weekend and I am still with no bookings.... who can help me???

I hate when tested updates cause problems for no apparent reason.  Seen that before in my corporate IT days.  Never fun.  Thanks for working to get this resolved.  Might I suggest adding an out-of-band communication method to notify users?  I found and checked your twitter, for example, but there was no message there about the outage.  Maybe having a third party system like that to notify users of the outage and attempts at remediation would be useful in the future?

Thanks to your operations teams for coming in on vacation to get the problem fixed!

Hey flagging here … mine was synced about 2 hours ago. I just checked now and my Airbnb listing was completely disconnected from ownerrez and I had to add it again.

Even though it says synced with Airbnb and have done several times today, the new info is not showing up on Air