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When I clock the link for {bulease}, I am getting an error message "Support Article Not found" when I go to review the email that was sent to the guest.
I verified that my email template contained the correct shortcode {bulease}. Is that shortcode not working? Or, what else could be wrong?
TIA
Did you know that triggers can be configured to target specific listing sites? Oh yes! A big use case for this is Airbnb...
Let's say you use our calendar import to automatically import your Airbnb bookings. Because Airbnb doesn't share the guest's real email address, you need to ask the guest for that (and probably other stuff) so that you can manually "clean up" the booking and keep your records up to date.
Previously, you had to remember to manually email Airbnb guests and ask for information online. Now, OwnerRez will do this for you.
When creating triggers, you'll see a new criteria option called "Listing Sites".
You can select All listings sites or select a specific list of them to target. When the system executes the trigger, this value will be taken into account.
So when your Airbnb bookings are imported into OwnerRez, you don't have to lift a finger - the system will send them your email template, saying whatever you want to say.
By the way, if you're looking for inspiration in terms of what to tell Airbnb guests, we have a sample in our email template library you may want to use called Airbnb request for contact info (real email address) and signed renter agreement.
Thanks for quick turnaround, yes that is definitely better. FWIW, I think VRBO's old calendar gets the visual treatment perfect... really sticks out with a round green circle, i.e. you have both shape and color as the indication plus their tooltips/popups work for those days just like any other day... but again, I appreciate what you have done already, that works for me - thanks!
Mmm, that's a good point. Damn, your calendar is stacked nicely already for this year -- hardly a day out.
I tweaked it a bit so the number bubble will show the today color -- that way you'll be able to see it on top of the booking if it is there. You're not subscribed to any holidays in settings, but if you were, you'd see those too now.
How's it look on your end now?
Thanks for working on this. Unfortunately I am not seeing it on my dashboard yet. In particular my only interest was today's date. If today is already booked, then you have a conflict of two colors (the other being booked), and I hope the today color wins..
@Daniel M: This was updated as part of a recent hotfix. Today, Holidays and turn-over blocks are now highlighted and colored. Enjoy!
Hi BlueMtnCabins,
You're so active all the time - I love it!!
We have a great support article about Damage Protection right there:
https://www.ownerrez.com/support/articles/damage-protection-overview
Give that a look!
(There's an entire section about Imported Bookings in there)
Have a relaxing weekend,
-Michelle
what about imported booking? where amounts are not imported/entered?
Love the integration. set up was easy too!
We're excited to announce that OwnerRez now fully integrates with eRentalLock door locks! We've been testing this integration in a small beta for about a month now, and it's ready to go for everyone!
If you have an eRentalLock door lock already, it's extremely easy to integrate. Go to Settings > Door Locks and walk through the process.
We've written a comprehensive support article about everything you need to know from end to end. Check that out here:
Integration for eRental Door Locks
We cover things like:
Enjoy!
Hi Daniel,
Good morning!
Yes, you're 100% right! We need to add a "Today" color and the same for holidays (as we do on the other views). I'll check with dev and see if it's possible to hotfix this in with the current schedule. No promises, but great idea.
I'd love a tiny improvement on the year view, which is to visually indicate today's date on the calendar for quick orientation. Usually I am looking for the current guest, or next or previous, so that would be super helpful.
Just released a hotfix to combine the rent items into one total item by type. You'll get one for rent and one for each type of surcharge or tax.
Let me know if this solves the way its showing up in the GA eCommerce for you.
Hmm. I wonder if they only record one item per sku. We'll try combining all rent into one line item.
Just FYI, it looks better, but not catching all the rent items per transaction. such as, I had booking ORB924172:
Rent 3 nights (9/9, 9/10, 9/14) during Low season - Fall at Weekend Night rate at $245.00 per Weekend Night 735.00 $735.00
Rent 3 nights (9/11 - 9/13) during Low season - Fall at Weekday Night rate at $195.00 per Weekday Night 585.00 $585.00
"rent for Blue Mountain Lodge" under Ecommerce>Transactions>ORB924172 only shows the "rent $585.00"
The $735.00 is not listed.
Tax and cleaning fee are OK.
Not crucial for me, but may be crucial for someone who processes a lot of transactions.
We've added another view type to the main bookings menu. There is now a "Year" view which shows you a full year of calendars for a single property at a time.
We added this view so that you can quickly see the full picture of how well a property is booked for the current year. The top scroll (right/left) buttons allow you to jump between years.
Just like the ribbon and month view, you can hover over bookings to see more information or click empty days to get a quick quote.
If you're suddenly feeling a sense of deja vu, it's probably because we recently released a year calendar widget that looks similar. This booking view is similar to the calendar widget, only enhanced for styling and interactive behavior.
This makes four different views you can use to look at your bookings. Here's a refresher on the other three...
Ribbon View
Month View
List View (read about our awesome filter, sorting and exporting)
Wonderful! I once built a site for owners to list on using Drupal. It wasn't easy! This was in 2011. It also wasn't easy to get owners to list with you. Maybe the recent nightmares with Homeaway, drop with Flipkey etc will prove different now. Definitely worth considering! I would love to use your script and help this time around. Will reach out if/when ready for it.
:)
A few of us are testing a site this summer with our HOA. We are all located in the same building at a ski resort. We discussed how to set it up and agreed we did not want another full blown vrbo site for users to manage. Our site will be free to our homeowners and we can add their ical to our search function.
http://snowshoevrbo.com/
Once we work out a few kinks, we'll send out a mass email to all owners in our building who self manage their condos.
OK, I've cleaned that up a bit. You'll now see "Rent for <Property>" in the rent line items. I left the surcharges as a simple description without the property name because they can apply to multiple properties.
This won't update the existing data in GA, unfortunately, but it'll apply for new bookings.
Silly question, but where can I view Pixel results? I can see GA conversions in GA, but where can I see the pixel conversions? is in in FB settings someplace? TIA
Yes, products like:
Rent
Tax
Cleaning fee
Without dates, else we'll have different rent "product" for each set of dates booked.
Even better if it is:
<Property> rent
<property> tax
<property> cleaning fee
But if not that is great too because I can see the "transaction" for each booking that I can relate to a property.
TIA
Hmm. How would you categorize it instead? Perhaps there should be one "Rent" product with the property name vs. including the dates? But I'd assume you want cleaning fee et. al. to break out as well? Or would you only want the Rent as a product?
overall products. Transactions look fine. It looks like every date range is a "product", so is cleaning fee, deposit and tax.
Is that the overall products or in one transaction? The way its set up now, each charge in the charges list is a separate "product".
It appeared but looks kind of funny; here is athe list of "products".
Product Quantity % Quantity
1.
Refundable Security/Damage Deposit (non taxable) based on $300.00 per stay
3 33.33%
2.
Cleaning Fee based on $150.00 per stay
2 22.22%
3.
2 nights (11/17, 11/18) during Holiday at $389.00 per Night
1 11.11%
4.
4 nights (7/14 - 7/17, departing 7/18) during Summer peak at $219.00 per Night
1 11.11%
5.
6 nights (11/20 - 11/25, departing 11/26) during Thanksgiving at $389.00 per Night
1 11.11%
6.
Cleaning Fee based on $115.00 per stay
We tracked down an issue where the new FB tracking pixel code was conflicting with the GA eCommerce code for certain total booking amounts. This should now be solved, and I retriggered those bookings to be recorded in GA eCommerce.
Let me know if you see the values once you get another booking.
Sweet! Looking forward to it.
It is correct because I see when someone accesses quote widget in "real time". I also see bunch of 'widget" links entries under behavior>overview
But nothing but standard GA entries under Conversions> Ecommerce> overview
Are you seeing page views or events under Behavior? Or no data at all from OwnerRez?
It looks like the tracking setup is working and I've checked it on a couple other sites and the ecommerce is tracking.
Can you double check the google tracking id you have (with the -5 suffix) is the correct one for the site you've enabled ecommerce on? Sometimes you can have multiple different sites set up in GA and you've got to drill into the right one to see the data.
I have had bookings 4/5, 4/8, 4/11. Still see nothing under GA> Ecommerce> overview. Only see 3 default GA categories :(
