Trigger to a word on booking platform

Good morning 

wanted to see if I can creat a trigger to a specific word of it got texted or email to us

how can I do that?

thanks  

There isn't any native functionality to do that built into OwnerRez.  I'm not sure, but, perhaps it might be possible using Zapier?

https://www.ownerrez.com/support/articles/zapier