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Airbnb showing wrong bed counts even though we're API connected

Ted W
May 6, 2024 7:13 AM
Joined Jan, 2024 13 posts

3 of my listings on Airbnb show incorrectly high bed counts.  I double-checked my OwnerRez and don't see any issues there.  Vrbo is fine.  I saw a comment on Facebook that this may be a widespread problem with Airbnb with their AI counting photos of bed (ie if we have 2 different angles of the same bedroom it will count as 2 beds).  Not sure if that's accurate but I need help figuring it out.  Any guidance will be appreciated as I don't know how long this has been that way and now need to contact any upcoming guests through Airbnb to make sure they understand the correct info.  Thank you. 

Ken T
May 6, 2024 9:55 AM
OR Team Member Joined Aug, 2019 1646 posts

Hi Ted,

Please write in to the Helpdesk with screenshots and links so we can investigate this issue in more detail.