Experience the difference of "Elite".

Ted W

Joined January 2024
23 posts
Topic

General Help and Questions » Have a guest that paid the initial deposit by CC but wants to pay future payments by check

Have a guest that paid the initial deposit by CC but wants to pay future payments by check.  That is fine with us.  We have many elderly repeat guests that rent our homes for their large families and…

(Posted 6 days ago)

General Help and Questions » Looking for full explanation of the texting service option

Hello, I can only seem to find pricing on the texting module, but want to find more about what features it offers before signing up for it.  Is there a tutorial or some other description of that serv…

(Posted Jun 16, 2024 10:34 AM)

General Help and Questions » How to set up template to be sent from another member of our team?

Thanks, but unfortunately, Jackie's email address is with another domain for another business unit we own at jackie@welterrealty.com.

(Posted Jun 10, 2024 3:30 PM)

General Help and Questions » How to set up template to be sent from another member of our team?

That all makes sense, but it begs a follow up question since I am not a techy.  How would I go about getting Jackie's email varified?  Thanks.

(Posted Jun 10, 2024 12:35 PM)

General Help and Questions » How to set up template to be sent from another member of our team?

We split the duties here a bit wherein I handle all the rental activity, marketing, etc, but another person (Jackie) handles customer service from arrival to departure.  We'd like to set up a trigger…

(Posted Jun 10, 2024 8:52 AM)

General Help and Questions » Last minute discounts

Thanks Ken, you're the best!  Enjoy the rest of your weekend.  Ted

(Posted Jun 8, 2024 10:07 AM)

General Help and Questions » Last minute discounts

Does OR have a way to automate discounting rents when it gets to within 2 weeks of arrival date or do I need another service such as Pricelabs?  Thanks

(Posted Jun 8, 2024 8:29 AM)

General Help and Questions » Options for more than 2 payments?

Hi Ken, that's perfect!!! Thanks so much!!!

(Posted May 30, 2024 1:19 PM)

General Help and Questions » Options for more than 2 payments?

Wondering if there is anyway to set up for our guests to make more than 2 payments toward a reservation?  This is specifically to see if I can continue to offer the following that I routinely offered…

(Posted May 30, 2024 12:09 PM)

Feature Requests » Set a trigger to go out 1 hour before check-in, even when we change the check-in and allow early arrival

Is there a way to set a trigger to go out 1 hour before check-in, even when we change the check-in and allow early arrival?  We have templates set to trigger 1 hours before the standard check-in, but…

(Posted May 22, 2024 5:33 PM)

General Help and Questions » Airbnb reservation and API connected damage deposit collected directly via Stripe

So we had our first damages since converting to API connection with OR.  It's an Airbnb reservation and the guest paid us the damage deposit directly via our Stripe account listed in our OR.  I want …

(Posted May 14, 2024 9:30 AM)

General Help and Questions » Airbnb showing wrong bed counts even though we're API connected

3 of my listings on Airbnb show incorrectly high bed counts.  I double-checked my OwnerRez and don't see any issues there.  Vrbo is fine.  I saw a comment on Facebook that this may be a widespread pr…

(Posted May 6, 2024 7:13 AM)

General Help and Questions » Cancellation penalties with Airbnb with API connection?

Thanks!

(Posted Apr 30, 2024 5:25 PM)

General Help and Questions » Cancellation penalties with Airbnb with API connection?

I have to cancel my first reservation since going live with OR with API connections.  This is at the guest's request but Airbnb is dragging their feet on handling it on her end.  I think I remember r…

(Posted Apr 30, 2024 5:21 PM)

General Help and Questions » Damage Protection Coverages

Many thanks, so sorry for being such a pest.  Have a great day!

(Posted Apr 30, 2024 2:19 PM)

General Help and Questions » Damage Protection Coverages

Hi Ken, I found that section but cannot seem to turn it off?  Am I missing something?  Thanks

(Posted Apr 30, 2024 2:01 PM)

General Help and Questions » Damage Protection Coverages

How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit.  Thank you.

(Posted Apr 30, 2024 1:42 PM)

General Help and Questions » Photo ID upload?

Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it.  All set now.  Really appreciate the quick response!

(Posted Apr 30, 2024 1:15 PM)

General Help and Questions » Photo ID upload?

Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.

(Posted Apr 30, 2024 11:13 AM)

General Help and Questions » Owner reply to an Airbnb review via OwnerRez

So this is the first time seeing a guest review come through since converting my OwnerRez to API connection.  I want to add a short reply to the review as the owner but cannot find anywhere to do tha…

(Posted Apr 23, 2024 3:37 PM)