Airbnb will be hiding guest phone #s starting Sept 30!

Starting September 30, Airbnb will be replacing in the booking guests' actual phone numbers with temporary numbers.

Obviously, this is a move to prevent guests and hosts from doing business directly with each other.

Is OR aware of this and going to provide a way for us to get guest actual phone numbers so that they will be in the guests' contact records instead of the temporary numbers?

I know we can require ithem to be provided in the rental agreements, but that will require an extra step on hosts' parts to manually transcribe them from the RAs to the contact records.

Is there a way for OwnerRez to bypass it or at least get the guest email or phone number?

Right now, OR pre-populates the number received from Airbnb into the "cell phone" section of the rental agreement.  Possible some guests will notice the number does not match their number, but ideally OR would stop porting that over altogether.

Just checking if this has been done yet?

As the previous commenter said, and which I forgot, Guests are already prompted to enter their correct phone numbers when they go to sign the rental agreement. 

I wouldn't say they're 'prompted'.

Guests are shown the POC form with all their info pre-filled from Airbnb. A significant number of guests will simply click to move past this screen, even after the unfamiliar Airbnb-issued temporary phone number starts populating in the phone number field. This will then affect workflows like SMS comms and door code generation.

I think a more reliable solution would be to:

1. Internalize the phone number sent from Airbnb as a secondary phone # in the guest's OR contact record in the background so we still have it if needed, but don't even show it on the POC form.
   
   
2. Have a *blank* phone # field on the POC form that's set as *required* so the guest must fill out their real number themselves, and elevate whatever is entered here as the 'primary' phone number for the guest inside OR, thus keeping all door code,  SMS, and other phone-number-dependent workflows intact.

I think a more reliable solution would be to:

1. Internalize the phone number sent from Airbnb as a secondary phone # in the guest's OR contact record in the background so we still have it if needed, but don't even show it on the POC form.
   
   
2. Have a *blank* phone # field on the POC form that's set as *required* so the guest must fill out their real number themselves, and elevate whatever is entered here as the 'primary' phone number for the guest inside OR, thus keeping all door code,  SMS, and other phone-number-dependent workflows intact.

Hey Tyler, if you haven’t already, I suggest submitting this as a feature update request. Then, please share the link to the request here so that people can upvote it. Your approach is precisely what I need.

I agree.

In the meantime, I suppose the only solution is to create a custom field for phone number, and make it required to provide in the rental agreement.

Hey all, I've put in a feature request for this—Please upvote here!

https://www.ownerrez.com/forums/requests/require-real-airbnb-guest-phone-number-collection-on-poc-form#81534

Hi, everyone!

We spoke with our contacts at Airbnb who have assured us that this Airbnb feature is limited to a small number of non-API connected hosts.

The article referenced in the feature request linked above is nearly a year old, and it should also be noted that the article makes no mention of September 30th for a start date. https://www.airbnb.com/help/article/3764 

If you are an API connected host with OwnerRez and received an email from Airbnb regarding this, please forward that to us, ensuring we can see the email address Airbnb sent it from and the entire message you received. Please also include your Airbnb Host ID.