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Have a guest that paid the initial deposit by CC but wants to pay future payments by check

Ted W
6 days ago
Joined Jan, 2024 23 posts

Have a guest that paid the initial deposit by CC but wants to pay future payments by check.  That is fine with us.  We have many elderly repeat guests that rent our homes for their large families and many still don't trust the internet :).  I can figure out how to change the future payments to send them an email reminder to send us a check.  Is that possible?  Thanks

Caleb M
4 days ago
OR Team Member Joined Mar, 2022 132 posts

Hi Ted,

The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a booking still owes nearing the time of booking. Here's a snippet of what that payment form would look like taken from a test booking:

 

This payment reminder is enabled by default within your account and is worded in generic way, see below for what that message typically looks like:

However you can modify that message from Settings > System Messages > Action dropdown for the message labelled "Send Payment Reminder to Guest"

A quick glance through your account and I believe this is correctly configured to autofire, however if you're unsure of this please reach our to our helpdesk and we can discuss further specifics.