Experience the difference of "Elite".

Caleb M

OwnerRez Team Member
Joined March 2022
134 posts

General Help and Questions » Booking.com I Minimum Length of Stay

Hi Bill, We occasionally see issues like you've described, and we'd love to take a look ourselves. Can you reach out to our helpdesk with dates and examples of what you're seeing so we can look a…

(Posted 3 days ago)

General Help and Questions » How do I find out guests who are staying in the next week who have stayed multiple times?

Hi Cody, Currently, not generally. While we do not currently offer this, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there…

(Posted 4 days ago)

General Help and Questions » Have a guest that paid the initial deposit by CC but wants to pay future payments by check

Hi Ted, The payment form has options for the guest to pay via check as long as your property is setup to accept checks, and generally would automatically be sent if the system determines a bookin…

(Posted Jul 11, 2024 1:42 PM)

General Help and Questions » Calendar Import/Export Conflicts

Hi Jessica, Please email in to our helpdesk at help@ownerrez.com so we can take a look at your exact account configuration and discuss in further detail. ~Caleb

(Posted Jun 25, 2024 10:45 PM)

General Help and Questions » Surcharges- Pet fees- AIRBNB

Hi Curtlyn, There is no way currently to have a pet fee apply to every booking regardless of guest selections for pet counts. However you could change the typing to one of the other Airbnb accept…

(Posted Jun 25, 2024 2:12 PM)

Feature Requests » Compound Trigger

Hi Ed, Currently the triggering system is not advanced enough for compound triggers like you've detailed, I've moved your post to the feature requests thread so we can track community desire for …

(Posted Jun 23, 2024 1:48 PM)

General Help and Questions » Security deposit not showing up in contract

Hi Amy, I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together. ~Caleb

(Posted Jun 20, 2024 8:59 AM)

Feature Requests » Comprehensive Fix for Accounting/Quickbooks - develop Roadmap

None at this time, we're currently focusing on other large updates. Please spread the word for this feature to get more votes if you'd like to see it prioritized.

(Posted Jun 18, 2024 11:16 PM)

Feature Requests » PM - Recurring Expenses

No changes since Shawn last replied, thanks for checking!

(Posted Jun 18, 2024 11:14 PM)

General Help and Questions » Where can I find and change a "Lead Time" for booking?

Hi Mike and Elena, The photo in the instructions may be out of date, but if you follow the steps outlined here the settings are in the same place.   Navigate to Properties > Property In Q…

(Posted Jun 10, 2024 4:55 PM)

General Help and Questions » Did some fields just disappear? Card last 4 and card type?

Hi Heather, A common method of setting a 2nd payment trigger outside of relying on the system message and changing the system messages template. would be to use the "Scheduled Time" Type of trigg…

(Posted Apr 30, 2024 2:31 PM)

General Help and Questions » Search widget can I choose which amenities to highlight?

Hi Jennifer, Currently this is not possible at this time. You should write this up as a suggestion in our Feature Request forum, so other clients can vote up your ideas for new and improved f…

(Posted Apr 24, 2024 3:07 PM)

General Help and Questions » Editing my Airbnb listing through OwnerRez?? Can't find where to do it.

Hi Daniel, Generally at this time you are correct, they can't be changed for specific dates or seasons. Typically we see clients utilizing cascading seasons with arrival/departure rules confi…

(Posted Apr 24, 2024 2:21 PM)

General Help and Questions » airbnb base rate is over-riding all pricing on ownerrez

Hi Christina,   First off welcome! I hope you're finding the dive into OwnerRez both welcoming and exciting. I know it can be quite daunting at first, but always feel free to reach out for an…

(Posted Apr 21, 2024 5:34 AM)

General Help and Questions » Changing internet based form letters

Hi Alyssa, Thank you for pointing this out, it looks like you've found a typo. We'll hopefully get this corrected shortly, though I can't provide an ETA I'd recommend keeping an eye on our weekly…

(Posted Apr 17, 2024 3:32 PM)

General Help and Questions » is this pricing correct?

In most cases we recommend disabling over deleting in any case, however if you're still looking to have that surcharge be deleted, please email in to our helpdesk and we can take a closer look at wha…

(Posted Apr 15, 2024 5:29 PM)

General Help and Questions » Booking.com I Minimum Length of Stay

Hi Abal,   "Minimum Lengthof Stay" The booking.com calendar doesn't always correctly display minimum length rules as we pass them over, Id recommend checking your listing directly by sele…

(Posted Apr 12, 2024 1:08 PM)

General Help and Questions » PM statement issues

Hi, When generating a statement, the system essentially backfills any data since the last statement date. So theoretically you could do weekly statements per property. To do this when generat…

(Posted Apr 8, 2024 5:13 PM)

General Help and Questions » Statement Glitch

Hi Ata, It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following: Lesser of Owner Amount x Gu…

(Posted Apr 8, 2024 4:56 PM)

Developer Community » Website Widget

Hi, We do have an availability/property search widget which has a location drop down. Once selected the widget will only show properties that match the criteria chosen by a potential guest, and t…

(Posted Mar 29, 2024 2:22 PM)