Experience the difference of "Elite".

Caleb M

OwnerRez Team Member
Joined March 2022
171 posts
Topic

Feature Requests » Team access.

Hi, We currently already offer team access: https://www.ownerrez.com/support/articles/team-access-overview Or are you saying you want slack/asana integration of some sorts? ~Caleb

(Posted 10 hrs ago)

General Help and Questions » email platform?

Hi, We have a general article on this subject here: https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender however we also have a dedicated article for NameCheap here: …

(Posted 3 days ago)

General Help and Questions » Cleaning fee when owner blocks

Hi Michael, If there are no surcharges applying then nothing automatic would apply at this time, however you can manually create and assign expenses. https://www.ownerrez.com/support/articles…

(Posted 6 days ago)

General Help and Questions » Cleaning expense not showing up for newly added property

Hi Michael, Automatic expensing is only possible through the surcharges configuration themselves at this time, so if there's an issue with how a surcharge related expense is generating you would …

(Posted 6 days ago)

General Help and Questions » is there a way to download owner statements?

Hi Jennifer, Yes, you can click into any owner statement and click on the "Download" Button. A dropdown will appear which will provide several file format options.   https://uc.orez.io/w/…

(Posted Sep 22, 2024 1:59 PM)

General Help and Questions » Watch out: Availability/Property Search Widget shows wrong per night price!

Hi Tarkan, The email you're referring to was sent on Monday the 9th at 6:05 AM Eastern. Chris our Head Engineer emailed you on Monday the 9th at 7:31 PM eastern, with more details after that.…

(Posted Sep 13, 2024 11:12 AM)

General Help and Questions » Watch out: Availability/Property Search Widget shows wrong per night price!

Hi Tarkan, Our engineers were able to figure out what was going wrong here, and sent you a breakdown of the situation and some steps to take via email. Thanks for reporting this! ~Caleb

(Posted Sep 12, 2024 1:48 PM)

General Help and Questions » Deleting templates and triggers

Hi Nadine, Generally we recommend disabling over deleting, disabling at the surface level will function more or less the same way as deleting will. The template will no longer be visible or be us…

(Posted Aug 30, 2024 2:48 PM)

Feature Requests » Smart Pricing

We currently integrate with a slew of other dynamic pricing tools, you can read more about those here: https://www.ownerrez.com/integrations#DynamicPricing

(Posted Aug 27, 2024 11:13 AM)

General Help and Questions » monthly statements

Hi Cheryl, We recently fixed a bug (noted on this  Change-log (https://www.ownerrez.com/support/articles/update-2024-08-14) ), where owner statement previews were incorrectly showing Pre-deducted…

(Posted Aug 26, 2024 4:55 PM)

General Help and Questions » Booking.com Date change issue

Hi James, Just got done reviewing your support request, I'll be answering your ticket shortly, but just wanted to let you know here as well. ~Caleb

(Posted Aug 26, 2024 3:10 PM)

General Help and Questions » Advance Deposits / Deferred Revenue

Hi Mitch, That sounds like a little more than what we offer at this time via reporting, we have some plans down the pipeline for more reporting features and custom reporting has been discussed in…

(Posted Aug 26, 2024 3:04 PM)

General Help and Questions » How to add a list box to enquiry / booking widget to find out how the guest found us?

Hi, There are some ways if you have extensive knowledge with JavaScript. But they would require some extensive modifying of the page. We don't generally recommend that as it isn't really a practi…

(Posted Aug 26, 2024 10:18 AM)

General Help and Questions » House Manual

Not currently strictly with Ownerrez, We do offer integrations with services such as Touch stay, which may be helpful for you, But otherwise if they're not quite what you're looking for then you …

(Posted Aug 14, 2024 10:22 AM)

Feature Requests » Having a Duplicate Feature for Triggers and Templates

[This topic has been closed as a duplicate of another topic ( Duplicate Option for Templates, Triggers, Surcharges, etc. (/forums/requests/duplicate-option-for-templates-triggers-surcharges-etc) )]

(Posted Aug 13, 2024 11:52 AM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

[Another topic was closed as a duplicate of this topic ( Having a Duplicate Feature for Triggers and Templates (/forums/requests/having-a-duplicate-feature-for-triggers-and-templates) )]

(Posted Aug 13, 2024 11:52 AM)

Feature Requests » Ability to duplicate a trigger, or save-as another trigger.

[This topic has been closed as a duplicate of another topic ( Duplicate Option for Templates, Triggers, Surcharges, etc. (/forums/requests/duplicate-option-for-templates-triggers-surcharges-etc) )]

(Posted Aug 13, 2024 11:51 AM)

Feature Requests » Duplicate Option for Templates, Triggers, Surcharges, etc.

[Another topic was closed as a duplicate of this topic ( Ability to duplicate a trigger, or save-as another trigger. (/forums/requests/ability-to-duplicate-a-trigger-or-saveas-another-trigger) )]

(Posted Aug 13, 2024 11:51 AM)

General Help and Questions » VRBO and Owner Rez Bookings and Fees

Hi Fernanda, As long as you're API connected to VRBO then generally no. There's typically no means to accomplish what you're looking for yet. We don't generally recommend not being API connec…

(Posted Aug 13, 2024 10:29 AM)

General Help and Questions » Incidental Charges

Hi Jhem, You could ensure that your Rental Agreement has a section that discusses costs beyond what would be covered by the security deposit. For instance if the RA says you hold them responsible…

(Posted Aug 8, 2024 12:55 PM)