One day shows 0 rate

BlueMtnCabins
Oct 11, 2016 11:50 AM
Member for 9 years 1189 posts

I have 'late summer" period defined as Aug 20 - 30, 2017. Aug 31st is beginning of "premier" (holiday) weekend.
I have weekly and weekday night/weekend night prices set for "late summer"
When i test prices, what is happening is this:
1. if rental period starts on Aug 30, the night of Aug 30 shows 0 price; the subsequent nights have correct price.
2. if the night of Aug 30 falls in the middle of rental period (ex: Aug 28 - Aug 31), the night of Aug 30 is not a 0 price.
3. if the period ends on Aug 30, (ex: Aug 24 - Aug 30), Aug 30 price is 0 again.
happens on both properties. I checked the rate periods - periods do not overlap. My next period starts on Aug 31.
I have tested everything, cannot think what the reason is. Thanks in advance for any help.

Sam Westcott
Oct 11, 2016 3:09 PM
OR Team Member Member for 16 years 240 posts

@u0999: We are looking into this. I did reproduce your issue and I notice that there is a "Weekday Night" that should be covering that Wednesday (August 30, 2017). Probably a small edge case that may be slipping through the cracks after our recent big rate engine update.

BlueMtnCabins
Oct 11, 2016 3:17 PM
Member for 9 years 1189 posts

Sam Westcott said:

@u0999: We are looking into this. I did reproduce your issue and I notice that there is a "Weekday Night" that should be covering that Wednesday (August 30, 2017). Probably a small edge case that may be slipping through the cracks after our recent big rate engine update.

Thanks,

Another question - I want to add a specific discount but NOT on stays that include certain holiday periods. But I noticed that if the stay dates are split between 2 periods (one period that is eligible for discount and another period is not), the discount still shows up. Even though I do not have this discount ticked on the holiday period (it is ticked on adjacent non-holiday period). I tried to change priorities but that did not help.

example:
I have Cleaning fee discount on weekly stays during "Standard" , "Late Summer" and other periods. I do NOT want to give discount if stay includes "Labor day" period (Aug 31 - Sep 4). I have discount unticked on "Labor day" period, BUT if I run a quote for Aug 28 ("Late summer") through Sep 4 ("labor day"), the discount is still there. Am I dong something wrong? Thanks

Sam Westcott
Oct 11, 2016 4:07 PM
OR Team Member Member for 16 years 240 posts

Awesome catch on the bug, u0999! Found it and we're dong a hotfix for that as I speak. It had nothing to do with seasons. It had to do with the way Weekday Night was being determined. Found a small edge case there. Great find!

Sam Westcott
Oct 11, 2016 5:12 PM
OR Team Member Member for 16 years 240 posts

This is now fixed. Try those same dates again in the Rate Tester and it should work now. Looking into that discount issue...