I carefully arranged all my photos in the Group by None view so I had everything prioritized the way I wanted people to see it in the Carousel View. I switched to Group by Room to check a few things and decided I wanted to reorder a couple of photos within a given room. When I switched back to Group by None, I discovered that a whole bunch of my photos had been rearranged in the Group by None view after I'd changed them in the Group by Room view.
I realize I should do a screen recording or a series of screenshots and step through exactly how this worked. Quite frankly, it was so much effort to set up and fix that I'm not going to go through it again. I encourage you to check this, and I want other users to be aware that if you make ordering adjustments in the group by room view, be sure to double-check that your ordering is still the way you want it in group by none for the carousel.
I just noticed the same thing. This is terrible because the Group By: None order is what is pushed to channels like Airbnb and Vrbo.
I spent HOURS fixing my photo order on all my properties a few months ago and now I have to re-do them all from scratch. I was wondering why my booking volume suddenly dropped. This may well be a factor. Color me a very unhappy person!
This literally just happened without me even touching my photos for several weeks.
Apologies for any inconvenience this caused! We wanted to let you know that we released a fix for this issue, so if you arrange photos in the Grupe by None view, and then go to the Group by Room and make changes there, it shouldn't affect the Group by None view.
If you're still seeing an issue with the ordering, please submit a ticket to help@ownerrez.com.
