Security holds in the UK.
Is there anybody out there that uses OR in the UK willing to share their settings for taking a security hold?
I’m getting somewhat frustrated by the security holds failing.
They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.
Or….
They fail on the 2 factor challenge when the deposit is held.
I’ve got 25 properties running through OR and this seems to cause a failure on 60-70% of my bookings.
It’s driving me nuts.
My latest discussion with support was that the spinning processing problem is caused by the details being tokenized so I need to turn that off. However as I’m in the UK and all of my guests are UK/EU if I don’t have tokenized on it will fail on the 2fa!?!
After turning off the tokenized tab and switching to direct I was greeted by a raft of failed transactions this morning. So I've switched back to tokenized and sent out a load of apology messages to guests.
Currently OR support is telling me that it's up to Stripe to sort out and Stripe are telling me it's an OR issue?
I've also been advised by another European user that OwnerRez and security holds in Europe doesn't work so I'll have to find another system.
Can anyone on here confirm please? I recommend OR to lots of people but now it seems I'll have to pay another system to do the deposits or move to another PMS?
Hi James,
I see you've had some back and forth with our Support team on this issue. The last we wrote to you was just a few hours after your last post, but we haven't received a reply. I'll send that last email out to you again to make sure it was received.
Hi James,
I'm in the UK and using Stripe with tokenised set up in Ownerrez and not having any issues with security holds. Have you tried turning on the "Use Radar on payment methods saved for future use" within Stripe>Settings>Radar?
Hi Mark (@Mark G),
We are also in the UK and having problems with using OwnerRez/Stripe with tokenized setup. It was fine for some months and payments / security deposit holds all worked as expected, but it stopped suddenly and now each attempted payment fails with the error message Transaction failed with status: requires_action. OR help suggest that this is due to potential guests having pop-up blockers turned on so they don't see a 2DS authentication request, but it seems odd that payments worked fine for a while. I also tried booking and didn't see a 2DS request and don't have popup blockers. The only change we made to our OR account before it stopped working with Stripe was to integrate with Booking.com.
If you are in the UK and successfully using OR/Stripe might you consider having a private chat about your setup? DMs can't be sent on this forum but you can contact us via theoldworkshopmonktoncombe.co.uk if you would be willing.
Thanks for considering it
Alison
Hi Alison,
DM sent via your website.
Mark
Hi Mark
Nothing has come through via https://www.theoldworkshopmonktoncombe.co.uk/ so far. Could you try again please using the form on our contact page.
Many thanks
Alison
Hi Alison,
I did reply yesterday via your online form. Happy to help in any way I can, my contact details are on my website at www.pinelakecarnforth.co.uk.
Mark
