Security holds in the UK

Security holds in the UK.

Is there anybody out there that uses OR in the UK willing to share their settings for taking a security hold?

I’m getting somewhat frustrated by the security holds failing.

They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.

Or….

They fail on the 2 factor challenge when the deposit is held.

I’ve got 25 properties running through OR and this seems to cause a failure on 60-70% of my bookings.

It’s driving me nuts.

My latest discussion with support was that the spinning processing problem is caused by the details being tokenized so I need to turn that off. However as I’m in the UK and all of my guests are UK/EU if I don’t have tokenized on it will fail on the 2fa!?!

After turning off the tokenized tab and switching to direct I was greeted by a raft of failed transactions this morning. So I've switched back to tokenized and sent out a load of apology messages to guests.

Currently OR support is telling me that it's up to Stripe to sort out and Stripe are telling me it's an OR issue?

I've also been advised by another European user that OwnerRez and security holds in Europe doesn't work so I'll have to find another system. 

Can anyone on here confirm please? I recommend OR to lots of people but now it seems I'll have to pay another system to do the deposits or move to another PMS?