Security holds in the UK.
Is there anybody out there that uses OR in the UK willing to share their settings for taking a security hold?
I’m getting somewhat frustrated by the security holds failing.
They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.
Or….
They fail on the 2 factor challenge when the deposit is held.
I’ve got 25 properties running through OR and this seems to cause a failure on 60-70% of my bookings.
It’s driving me nuts.
My latest discussion with support was that the spinning processing problem is caused by the details being tokenized so I need to turn that off. However as I’m in the UK and all of my guests are UK/EU if I don’t have tokenized on it will fail on the 2fa!?!
