Tripadvisor inquires getting number of people incorrect
BlueMtnCabins
Aug 6, 2017 9:37 AM
Member for 10 years
1202 posts
Noticed my last 2 TA inquiries:
1. was 8 adults and 4 children on TA - showed up as 8 adults and 8 children on OR; created rule violation
2. was 6 adults and 4 children on TA, showed on OR as 6 adults and 6 children, created rule violation
Chris Hynes
Aug 6, 2017 10:09 AM
OR Team Member
Member for 13 years
1409 posts
Thanks for the heads up! Looks like TA finally added adults/children into the email instead of just the guests which they had before.
We'll get our parser updated to handle the new format and a hotfix out shortly.
BlueMtnCabins
Aug 6, 2017 10:59 AM
Member for 10 years
1202 posts
Actually one was TA one was FK with same issue but tgey probably use same setup
Chris Hynes
Aug 6, 2017 12:53 PM
OR Team Member
Member for 13 years
1409 posts
Yep, they both use the same format.
The hotfix for this is now released.