General Help and Questions

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I understand your concern about Vrbo needing a 10% "commission" for offline bookings once you are integrated to their API.

Let me emphasize: this DOES NOT apply, in any way, to bookings that have nothing to do with Vrbo. So if somebody places a booking using your own website, Vrbo does not expect nor deserve any piece of that. They don't even know the booking exists; all they know is that your calendar is blocked off for those dates.

What they are referring to is if somebody calls you *because of Vrbo*. As in, they were already chatting with you via Vrbo and they decided to give you a call instead of going through the website and API. For these cases, the guest really did come via Vrbo and so paying them a commission is fair.

Even so, this is a manual function controlled by you - there's a button "Attribute to Vrbo" under the Channel tab. You can push this button, and the system tags that booking as "really being from Vrbo" so they can collect their commission. This won't happen until and unless you actually push that button yourself though.

Howdy gang....
Per the suggestion of a few in this group to use API for my Owner rez & VRBO listing's... I've got a question...
Seems VRBO wants to be paid for bookings originating on & OFF their platform as well ??? Can this be right ?? When the calendar synch's, do they see the guest info or does it just say blocked ?
Thanks in advance
Lou Zandy

Hi Katie, currently there isn't a way (on the statement) to see the profit (income - expense) per property.

This request would be an excellent thing to attach to the rental agreement we send. I just posted asking for an update in the rental agreement section.

This is becoming a huge point on many different discussion boards as especially Airbnb hosts are finding they need to process their own individual contracts and not rely on Airbnb's methods for ID checking and other advance vetting of guests to be sure they agree to Ts&Cs.

Hi, I'm just touching base on this. Given the squirreliness of Airbnb's support backing hosts rules, I'm considering setting up an eSign (or similar) account to send my rental agreement to all prospective guests on any OTA platform plus direct, with the capability of initialing each page. I see in this thread this has been discussed. This would be MAJOR for anyone using OwnerRez and Airbnb. Just checking to see what the latest is on any development. Also if development is something that's a barrier because of programming resources, perhaps have you considered a partnership deal with one of these eSigning companies as an option for your customers? Thanks!

I have a custom Owner Statement set up that I am using. When filling the settings in for that, I checked Group By Property.

For an example, I have an owner with three properties and the Bookings Totals display individually for the three properties at the top, and then at the bottom the three expenses are grouped per house. But it doesnt show the total income of Booking Income - Expenses per property.

Just wondering if there is a way to organize it that way instead. Is there another place I could find the Group By Property setting?

Thank you for your help!

Any updates on this feature coming? Our county now requires id's and I'd like to have a trigger.

Expenses can also group by property if you have the Group By Property setting turned on. And, under Expenses, each property will group its expenses together with a total.

Yes, I need this also

We have several owners that own 3 or 4 properties with us.

In making Owner Statements, it seems that the Bookings Income - Expenses all total up as one amount per owner, instead of per property.

Is there a way to set it up so that each individual property's Expenses display directly underneath the property Bookings Income with the Total Income less Expenses shown per property, instead of those totals shown per owner? That way the owners can see the total income less expenses at a glance per property.

Thank you

It is possible for have a change over restriction of one night in one season. I know that you can set it at the property level. We would only want this during the summer only.

Thanks!

It is showing up now. You were correct in that it takes a day or 2 for it to get indexed. We are all good!

Thank you!

If you are manually creating the quote in your OwnerRez control panel, rules don't matter - you can break your own rules, and any quote you manually create is automatically valid.

Great news! We added a blogging platform directly inside OwnerRez websites. Read about it and watch the video here:

https://www.ownerrez.com/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-reviews-on-google

This is never an OwnerRez issues, despite what Airbnb may say. The only effect OwnerRez can have is, if some of your amenities are missing, that can certainly affect your visibility on Airbnb, and must be fixed in OwnerRez.

Otherwise, you need to work with Airbnb to determine why your property isn't indexing and visible correctly in their system. Note that it can take a day or two for a new property to be fully indexed.

Hi,
I'm trying to setup a quote (and let the guest book the property) but I want to override the minimum days for this quote. How do I do that?

Thanks

Blocked-off times don't have financials. If you want to add an expense, convert the block to a booking.

We do have plans to add an "owner booking" type, but no ETA on that yet.

Hello,
I cannot find my API property on Airbnb while searching as if I am a guest. I have 2 properties on OR that are API to Airbnb. I am a SuperHost via my Lakehouse and I just setup my condo from Puerto Vallarta, Mexico and pushed it to Airbnb. I've managed it on VRBO for years and we have had a property manager manage it on Airbnb for us, but I want to manage it myself now.

The link to my condo on airbnb is:
https://www.airbnb.com/rooms/53345619

If I change browsers to do a search for open dates as if I was a guest, I cannot find the property at all. I called Airbnb and they couldn't help me with it since it's being pushed from OR.

So I deleted the API Airbnb condo via OR. I then created a new property starting in Airbnb with all of the condo information. I then connected OR with Airbnb via Full API and set it to do a Everything-sync to push the condo content to Airbnb.

Once again, when I do a search on Airbnb for this property for open days or using a map and I cannot find it at all.

Help. Any potential ideas as to what may be wrong?

I am having the exact same issue. Were you able to resolve this?

Yup, not Airbnb - those are copyrighted by Airbnb, and Vrbo doesn't want to get sued.

Is it only direct booking reviews? Not airbnb?

How can you create an "cleaning expense" or any expense for an owner blocked off time so it reflects that exact stay? Creating the expense directly from the block off listing.

Yes, that happens sometimes. It's easy to fix, if you know for sure that the booking is in fact cancelled but OwnerRez just doesn't know that yet - simply cancel it manually in OwnerRez and then import the Channel Bridge file again.

Never mind. I think I did the Channel Bridge too early -- before the two systems synched. They synched several minutes ago and I re-ran it with success.

I'm getting the following error when I import bookings via Channel Bridge. There are only two records in the file; one is an update to cancel an existing reservation:

"1 row is valid. 1 row is invalid or caused errors while trying to import."
"Cancellation status of booking ORB4684144 (False) doesn't match cancellation status on import (True)."

The Status in the file for that booking reads "CANCELLED."

Please advise.

Thank you!

It is not possible to create custom URLs on Airbnb from OwnerRez - that can only be done in Airbnb itself.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#changes

Airbnb has a separate Lead Time setting, in its API Settings page.

Can we have the Skip/IUnSkip buttons back, please? It's not a productive step having to select a dropdown. It's more difficult to scan this new page than before. If I am scanning to see if a message is relevant by the time I move my eyes across the huge expanse of white space to the action it is very easy to lose your place and be looking at a different message.
I agree the message screen needed a tidy up but the implementation of filters would have been better.
The original vertical layout was quicker and a better use of screen real estate. Can you please come up with a better solution.

Hello, I am on API to AirBNB. Where do I set the custom links? I have them set for several properties, but not my newer listings.

I have my properties set with a 2 day lead time because I can’t always accommodate same day booking. AirBnB is still allowing them and since I’m setup on ownerrez, I can’t change the setting direct in AirBnB. How do I get the lead time feature to work correctly so they can’t book same day…. Or it least i have to approve same day booking first.