General Help and Questions

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Looks like you're also using PriceLabs. If you've set minimum night requirements in PriceLabs, that will override everything you've set in your OwnerRez account. PriceLabs sends info to OR every day. You can see the latest rates and minimum nights in Spot Rates and in your Rate Calendar. If you go to your Rates page and select the tab for "Spot Rates" you'll see the majority of your minimum night requirements are set to "1". That's most likely the reason you received a 2 night booking. Just change what you've got in PriceLabs and you should be fine.

Hi there.

I'm still pretty new to OwnerRez but I've been set up on Airbnb for a while.

I set my minimum nights on OR to 3 nights. Under properties/rules it says 3.
I have also checked on my Airbnb account and it says 3 nights minimum on there as well.

However I just rceived a 2 night booking.

I've looked around on the help docs and found that I can find my exact minimum nights on the rate Calendar. I have checked this and it shows 1 night.

What I cannot work out is why and how I change it.

Can anyone help?

Thanks

A period of time showed up as blocked on my airbnb calendar after API integration with OwnerRez. I can't find these dates as blocked anywhere in Ownerrez, don't have channel blackout dates set either. When I disable the API connection I can clear these blocks of the airbnb calendar. As soon as I re-enable and sync, the blocked dates show back up again and I can't figure out where they are coming from.

Couple options here:

- You could disable the messages in Airbnb, and set them up in OwnerRez instead. You can do that as ordinary emails, or via the Airbnb internal messaging system - OwnerRez integrates into that.

- Or, you could leave the messages in Airbnb, and, when you set up automatic templates and triggers in OwnerRez, use the Criteria to send them for "Everything But Airbnb."

I currently have the automated messages running on Airbnb and it's running smoothly.

I'd like to check what happens to these messages when I map Airbnb with Ownerrez?

I want to set up the same (similar) messages to go out for my own website and, maybe, some other channels. However I don't want to duplicate messages or mess up the current system.

Apologies for the newbie question as I may easily have missed the answer elsewhere.

Thanks

Our engineers are reporting this could be a minor bug and are going to get it fixed. Thanks for bringing this to our attention.

I see forest icon shown on some of our peer properties, but I cannot find an option to check it on mine? TIA

This is likely because of recent browser changes that restrict cross domain data transfer. Or it's also possible that the website builder has changed the permissions they give to embedded scripts and their container iframe is blocking the connection. Because of one of those restrictions, the GA script on your website isn't able to correlate with the GA in the widgets.

One thing to try would be the cross domain embedding method: https://www.ownerrez.com/support/articles/cross-domain-widget-analytics -- do you see the page views if you switch to that?

So now it seems that GA tracking of the widget no longer works at all. I have a GA tag defined in OR. But when I go to GA and look at that tag, there is never any traffic (past or present).

It is normal for Vrbo inquiries not to come in to OwnerRez - they don't provide enough information for us to handle them effectively. Vrbo inquiries should be handled using Vrbo messaging tools, let OwnerRez take over once the guest makes a booking.

For API connection issues, please write into the Helpdesk, but note - setting up and activating the Vrbo API is slow. It can take several days after you've done the QC process before it'll be fully working; this is normal.

Finishing my initial setup and still perplexed why I'm not seeing inquiries from Vrbo? Airbnb works fine..

Under the Api integration area, all the properties say feed status is Included, and I "Triggered a full sync" last night, but it still says "sync pending".

What am I doing wrong?

There still needs to be a Triggered Sync. I just had someone book via Airbnb while I was editing the surcharges. Now they have booked without paying the cleaning fee while I sit and wait for OwnerRez to syn.

Sure! We have an optional paid ProConnect setup service available:

https://www.ownerrez.com/support/articles/proconnect-setup-overview

Write in to the Helpdesk if you're interested in getting that going.

Owner Rez looks awesome! The setup looks daunting. Are there consultants available to set it up for me?

Thanks in advance!
Julie

Note that, by the nature of the rather old technology involved, iCal calendar syncs are quite slow. They don't sync up immediately when a new event is added - they can take as long as a few hours. This is unfortunately normal, and why we recommend using API connections whenever possible.

We now support Refundable Damage Deposits as part of our built-in security deposit feature. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

This is now finished and out live. Quotes can now hold dates. Read the announcement here:

https://www.ownerrez.com/blog/refundable-security-deposits-quotes-can-hold-dates-batch-update-for-qb-sync

I did the ical import and exports to VRBO and Airbnb and did the testing as they suggested before going full API. I am having trouble with bookings made in VRBO showing up to Airbnb calendar and also time blocks made in ownerrez showing up on Airbnb's calendar. So, I deleted my original links for the calendars and started over. It worked...but then when I tried it again with another booking and time block, it is not showing. Any thoughts or ideas appreciated.

Our categories are mapped to Vrbo categories, so we can't "just add" one - we'd need to coordinate that with them.

For those of us who are running donation campaigns, please add the specific category "DONATION" to help sift and sort contributions made by our guests to our non-taxed business contributions to such projects as reforestation, community development, and support.

Hi BlueMtnCabins,

SmokyMountains.com was (and I believe still is) working on channel integration, but we're unsure of the status to be honest. The way it works is that anyone can become a "first class channel" with OwnerRez but you have to do a lot of work up front to complete a bunch of integration steps that we outline. Channels like Houfy and HomeToGo did those steps. We then test and certify it and announce it. SmokyMountains had meetings with it and has made some progress, but it's stalled out a few times and we're unsure what their intentions are at this point. The "coming soon" rubric was placed there prematurely and we'll probably remove it soon. If you're able to apply pressure on your side, that might help.

"On which floor" is only relevant for listings that are single floor listings. You should probably leave it blank for the "Entire Home" listing.

I thought there was some talk about it. Any news? Still shows "coming soon".

Thank you. I am setting one up now for the entire home and, since our property is two stories, the "On Which Floor" option, only allows me to put one number in, instead of 1 & 2. Is there a workaround for this?

Yes, that's pretty much correct. As far as new listings on the channels for the combos, if you are using API connections then OwnerRez can push that information up for you to create the new listings. Otherwise you'll have to do it by hand and connect them just as if they were their own independent properties - which, from the point of view of the channels, they are.

I am reading the instructions on the site:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

I want to make sure I do this correctly. I have a townhome that has three units in it, and want the ability to rent Units 1 & 2, 2 & 3, 1 & 3, as well as the entire home.

1. Create a new property (Duplicate) for each combo, four total
2. Link Units 1 & 2, then 2 & 3, 1 & 3, and entire home.

Am I understanding that correctly?

Once the blocked properties has been established, I will need to set up messaging and triggers for each property. Correct?

Will I need to create these properties on VRBO and Airbnb also, or will OwnerRez transmit this information over?
Thank you

We've recently added the ability to create a quote that blocks time, so if you have a particular set of guests that always book the same week every year you can create a quote and check the "Hold these dates so that other guests cannot book these dates while this quote is active" box and it will hold the dates until the quote expires.

We don't yet have a general feature that would let you block dates for multiple groups of guests and let one of them get it, though -- just a quote for a particular guest. We're working on the multiple groups case :-D

Hi there,
We have many repeat guests and we are finding that for peak periods/prime dates, we would like to give them an opportunity or advantage in booking these dates. We find that many are missing out on booking during these times. Given we have a high repeat guest database, we wish to be able to 'free' the calendar for say, a 'guest group' so that guests tagged or in this group can book ahead of us freeing these dates others.
Don't know if I have made the above clear? Hope so!
Is there a way to do this or to think in an alternate way to achieve the same result?

This is a normal part of the process due to the nature of how security deposit holds work. Here's an explanation:

https://www.ownerrez.com/support/articles/security-deposit-holds#multiple-holds