General Help and Questions

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Is it possible to have the field automatically default to the check out date, and then allow it to be changed as needed? Rather than manually entering the date each time?

The tabs with different types of field codes on the insert code threw me the first couple of times. I thought there was only an incomplete list

The problem is, a newer person might be trying to insert a field code but then they have to go and figure out where to define a custom code is in the interface.

The addons are for tours locally. It's not worth spending a half or full-day for one or two people. The idea is a booked group wants to take this, but I just want some way to require at least four people to make it worth my time. I don't want one person to book and then I have to explain to him I can't do the tour.

It is more for the type of person who doesn't like to put their credit card details online and would prefer to just pay now with PayPal. I do that a lot, for small purchases. I can't use my personal PayPal oh, because I am using an LLC and that would be commingling funds and could ruin the limited liability

What matters most is the amenities that make the top filters. Even if "playground" was a listed amenity on the channels, the top (front page, search) filters don't reference it, and don't reference 75% of all the other amenities, so there's no way for guests to narrow down the list based on that. In other words, they can't say "show me only houses with playgrounds". So the only way anyone would know is by clicking on all 47 results and searching each page one by one.

They can but we don't support it. ACH is a weird animal. We have looked into it a number of times. The problem is that the funds are never guaranteed like credit cards are. There can always be an "Insufficient Funds" code returned a week later by the bank. You then have to go and roll back the payment in the software. There are automated ways of doing this, depending on the ACH vendor that is used, but it's a bit messy so we've stayed away from it thus far. You certainly wouldn't want to use it for last minute bookings.

Go to the booking > Info page > Change button and fill in a cleaning date.

If you have very little direct traffic, look into using Stripe or Braintree which give you a ~3% rate but no monthly or annual fees.

If your users are willing to use credit cards (your not in a market where that is difficult like some countries) then it's best not to use PayPal. We wrote up an article about that here:

https://www.ownerrez.com/support/articles/paypal-versus-credit-card-processing

PayPal really offers not advantage and lots of disadvantages. The only advantage would be if you're trying to serve a rental market where CC's aren't common or people don't want to use them or it's a country that is hard to get underwritten for CC.

You could use the Booking Criteira on the surcharge (low down) to define that it must be for Guests >= 4. But that would make it disappear as an option if the quote/booking had 3 or fewer guests. Is that what you want?

Thanks for the pointers, BlueMtnCabin.

Also use Tools > Rate Checker to see your rates and rules across a year of time for a property. This is typically eye-opening. Tools > Rate Tester is also good for seeing which season, rate, surcharge, etc was selected based on the input.

Our Seasonal Rates are very versatile and, therefore, able to easily shoot yourself in the foot. We're working on simplifying that, but at the moment follow what BlueMtnCabin said. Make sure that you understand which season was picked up FIRST and then see what rates are associated with that season. The system first figures out which season(s) to use and then drills into those seasons to see what rates are available.

They go wherever you have email configured in your DNS records! 😜

When you point your live domain name at us, it's for certain DNS "records". Typically A or CNAME records. More on that here under Going Live:

https://www.ownerrez.com/support/articles/hosted-websites

The same is true of email. You need to set up MX records in your DNS which then define what email servers will handle your email. If you use G Suite (Google's infrastructure) then they'll give you a set of MX records and tell you how to configure it.

Bottom line - OwnerRez does not receive or do anything with email on your domain name.

The only way to do that is to put it on the payment method. Go Settings > Payment Methods > scroll to bottom and select check (or custom instructions for cash). Then add a processing adjustment of [x] discount. If selected online, the system will auto-add a line item for that amount (either fee or discount) when the guest selects that option. It only works, though, if the guests selects that option when booking online. If you create a manual booking and record a cash payment against it, the processing adjustment won't be auto-added. You'd have to add it yourself.

Good idea, JTVRs! There are a number of places where a "create one right here" option would be good. Of course, even if you can create the field code right there, you'd still have to fill out the per-property values somewhere. Make sure when you create the field codes, they are property type (not account or booking)

They say they can as a separate service

Lynnbrook supposedly does credit cards and echeck

But I only see how to do credit cards on that page? Can we not do echeck?

https://app.ownerrez.com/paymentmethods/6928/edit

On the Stay report I see a field for Cleaning Date. Where do I enter that information???

MoneyGram, PayPal, Walmart to Walmart, ACH transfer, Money Order...

I apologize because I did ask about this problem a couple of months ago. I've been out of state selling one of my rental properties and have been too busy to follow up until now.

WorldPay is in different hands now and I am becoming very concerned about staying with them. I am getting mystery fees added including an annual fee of $199 that I was charged without authorization, and that I've tried in vain to have them remove. I just got another bill today with a mystery charge for "OMNISHIELDASSURE" for $24.95. I have called them but they don't answer your questions, they escalate and have a supervisor call back at some undetermined time.

I am down to just two seasonal rental properties without a lot of individual transactions. I get a lot of repeat business where people pay using checks, and I have been getting a lot of business through AirBnB who has their own billing. So I would really like to punt this company as soon as possible.

I don't know what else might be available for a low volume client like myself to integrate with OwnerRez because I've been out of the loop here for a while. I am gearing up again and wanting to launch a new website and get everything up to date and active again. Can you tell me if I have any other options? I just can't deal with all these mystery fees showing up, and I'm sure it's because I go months without having any charges. Thanks for your help.

It happens a few times a year but not an overwhelming number of people use it. .

do you find much demand or preference for it?

yes. Using regular paypal account.

I am adding tours as options to the booking. I can specify number of guests, but I need to set a minimum to make it worthwhile. Such as a minimum of 4 people

The Multiplier allows starting to charge people after a certain number, but that is no help.

Optional Add-Ons
"Add 1/2 Day Local Tour - JW for 3 guests for $285.00 + tax (What is this?)"

seasonal rate for what season? if you are testing for the season that neither the given season covers nor the spot rates, you will be rate-less.
Suggest setting a default (standard , whatever you want to call it) rate that reoccurs and goes from Jan 1st to Dec 31. Give it lowest priority like 1. Then you can define seasonal or spot rates even on top of that. Your seasonals should have higher priority (like 5). The higher priority seasons take precedence over lower priority seasons. That allows you to define say 4th of July weekend on top of your summer rate without having to break up "summer" (which may be June, July, Aug) into "before" and "after" 4th july weekend.

I am using a hosted website with you. Where do emails to that domain go?

I want to create a cash discount for direct bookers. But I cannot seem to do so for hosted website, only for listing sites, as direct booking/hosted website is not an option?

Surcharge > Criteria > Listing Sites.

For my US Congressmens Residence, I am getting this message

---> "No rates found. Enter them in Settings > Pricing."

I have Seasonal Rate and Spot Rates. What am I missing?

Does anyone use PayPal as an additional payment method (I am a heavy "Pay with PayPal" user)? I just got approved from Lynnbrook.

I am trying to keep it simple in the beginning, but not sure if setting up a PayPal biz account adds much value in the beginning. I don't want any hard pulls on my credit if they do a background check. Already have several this year and I want to buy another property in winter...

Wherever possible to insert a field code (such as email templates), would be nice to have a Define New Code button that is immediately available.

I am going to provide a nearby address for reference (cross streets) and only provide actual address & doorcode near Check-In if they have met the payment/govt ID/other requirements.

I also need to provide a "GPS Address" for the side street entrance to building because the actual building address will have them constantly annoying my salon tenant in front.