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Hey Tim, thanks for the suggestion. You can filter to show that of course, but it sounds like you want that by default. Unfortunately, you can't set the default filter (yet) but we're getting there. You can currently keep the filter as you move back and forth in the app, so if you set it to only show bookings and then come back later, the same filter will be there.

On calendar and ribbon views it makes sense to display blocks, but on the list view I prefer to just see bookings. I can filter it each time, but it would be nice if there was a default setting we could use that would be the default for our view. Am I missing something, I know there is another default view setting.

Thanks.

Tim

The way we do this is called the "listing site". That is available on inquiries and bookings in the Info tab. You'll get a list of the built in sites, and then in Settings > Channels you can add custom sources which will also show in the list.

That won't be selectable by the guest on checkout, but it will be prepopulated for inquiries/bookings through listing sites. If you've got guests coming through hosted websites or book now widgets, you can also set custom sites there.

To get a report, look at the Inquiry/Booking Volume or Listing Site Performance reports in the Reports section, under Analysis and Statistics in the top right.

For a free-form box like "where did you hear about us?" where the guest can type something in, you could add a custom field on reservation: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance -- but since it's just freeform, you won't be able to do an report over time on that data.

You mean the email template? What sorts of things do you want to change? If it's something like property name, you can put in a merge field. If you want it to be totally different, you've got two options...

1) Set up property custom fields and put in the language that is different per property, then insert those fields into the standard quote template. That way it'll auto populate when you go to send the quote.
2) Set up a new template and switch to it when sending out a quote. It'll start with the default one but you can switch to any other custom quote template

Is there a way that I can add a custom field to the booking process that contains a dropdown list can be chosen from to track referrals?

Ideally this would be on the front-end and allow guests to do so when sending an inquiry or making a booking but even if only accessible from the bank end would suffice for my purposes.

Along those lines - what report would then show that information over X period of time?

How can I make ‘available’ quote with different info, for different property. I see it under Preview. But I don’t see anything for selecting property.

Thanks!
Claudia

Ok Great I did try the import without fixing the unit number and it worked so that's good.. thx

We include a bunch of extra stuff like UnitNumber in the Channel Bridge export, but that's not currently used anywhere in OwnerRez.

Right now, the mapping is based off of ListingNumber and you can set that mapping in the property settings of the synced channel.

The iCal is fine on our end -- seems like booking.com is having issues on their end. Contact their support and see if they can get to the bottom of it -- cc help@ownerreservations.com if you need any assistance from our side.

I'd recommend using our direct booking.com integration which will push rates and availability and pull back bookings -- that way you don't have to work with iCal at all. Here's more info on that: https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com

anyone know how to find unit number in Owner REz I can find the channel bridge export I have listingnumber and UnitNumber but I cant find where UnitNumber is listed in my listing details data in ownerrez

Hi Paul,

Did you get my detailed email regarding all the corrections? I can send again. Spaces between paragraphs, font changes, etc. All these things changed when I edited the info on that line.

Thanks,
Claudia

I can't seem to export the Ownerrez calendars to Booking.com, it's telling me it's not a valid Ical URL ?
Homeaway and Airbnb worked fine.

Hi Claudia,

I found the spot you are talking about (the "BeachToSlopes.com (coming very soon") and changed that line so that the font is the same as the lines around it. Take a look by opening the review email template and clicking Preview.

Hi Paul,

Did you get my email regarding above?

Awesome, thanks

You used to have to edit HTML, but we added a button to the editor so you can upload a photo right into a template.

Click that "upload image/file" button (see screenshot). If it's an image, it'll embed the photo right in. If it's a file, like a PDF say, you'll get a link to it.

Is the a way to insert a small owner photo into a welcome email? I know there is a was to embed photos, but that is editing email HTML, any simpler way?

No, I was referring to “review request...” and other places, where I can’t seem to skip a line.

Font sizes changed after an edit was changed on that line or line before.

Dear Melissa,

Again, thank you for renting our vacation rental property!

The entire reserved amount of $250.00 has been released.

Owners generally hate to inconvenience their past guests with reviews. However, reviews are VERY important in our industry. It gives potential renters a look at what others who have stayed there say about the place and the owner they are considering renting. It gives them more comfort in reading the reviews. Unfortunately, there are many scam artists out there that rip people off. Your review may put guests at ease, a little more.

To make it easier, I thought I might just include the link ...
Review request for Melissa McIntosh. <<<< ———— can’t skip line

A letter will be sent to you, after you enter your review in the Guest Book, for your approval. Please look out for the letter so that your entry goes through and doesn't get stuck in the SPAM FOLDER. They are probably validating that your email is an actual email address.

Please mention the condition of the house, cleanliness, location and how I was as the owner, along with anything else you would like to include. Please do not include the property address. A couple of lines is perfectly fine. :)

I understand that sometimes people might feel pressure as to what to write. Thus, I greatly appreciate your time in helping me build my guestbook! The number of reviews also may raise me up the listing chart. :)

Please help me go up the ladder in the listing placement. <<<< ——- can’t change font to be same as above. I made a change and everything from that point changed into a larger size font.

* If you would like to reserve again for a future visit, please remember my contact information below. <<<<< —- can’t skip line
Sincerely, Claudia
(201) 214-1582
cp9293@aol.com

http://www.BeachToSlopes.com. <<<< —— changed to a smaller font size than all of above.

"In God We Trust"


Join me on my Facebook Page for Discounts and updates...
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Hi cp9293,

I took a look at your account. I believe you're referring to this part of your template (where my arrow is)

That area is showing empty space because on most bookings there are no security deposit "comments" for the release since nothing was collected. That's why it is showing an empty line there.

Is that what you're referring to?

Hi Barbara,

Sorry for the confusion. There is a new "direct" channel option for TripAdvisor now. I just noticed that the tile isn't showing, because we were working with a limited beta group for awhile, but you can start the process by using this direct link:

https://app.ownerrez.com/settings/channels/edit?listingSiteType=TripAdvisor

That will get you connected. Keep in mind that TripAdvisor must approve you first as a "PM" and convert your account over. Look at the Instructions tab after creating the channel and follow what it says.

The "synced" channels for TripAdvisor an FlipKey are basically calendar import/exports and ways of mapping your property IDs so that when we get email inquiries, we know what property in OR it goes with.

Direct and synced channels are two different things. The direct channels are where our servers have a certified partner-level integration with the channel and talk directly with their database under the covers.

Now, on Channel Bridge...

Channel Bridge is a tool we created that helps users quickly "bring over" booking data from VRBO and Airbnb after the booking is imported from the VRBO/Airbnb calendar. Instead of having a "shell booking" in OwnerRez with just a guest name and blocked-off dates, you can use Channel Bridge to fully flesh out the guest contact info, charges, payments, fees and more, and in a much faster way. Here is an overview support article about Channel Bridge:

https://www.ownerrez.com/support/articles/channel-bridge

And then read this about how to install it:

https://www.ownerrez.com/support/articles/channel-bridge-install

We are constantly adding more support to this and our goal is to surface buttons inside of OwnerRez directly so that you the Channel Bridge functionality will happen automatically. Bookings will update several times per day with you having to press the Channel Bridge buttons.

Pro tip: If you run Channel Bridge to bring in information for a booking that already had charges/payments entered in VRBO, make sure to use the "overwrite" option when importing from Channel Bridge.

Hi Ross,

You can customize an email template (Settings > Email Templates > Create Custom Booking Template) to say anything you want and then use a trigger to send it [x] days after departure.

Here's an example template:

https://www.ownerrez.com/support/articles/post-stay-email

Any time I make changes to the template for Security Deposit release, a few things happen...

- font changes
- font size changes
- no space between paragraphs. Doesn’t matter how many times I go back and try to fix it.
- I can’t get to the top part (don’t know what it is called) to be able to change the font size. “Copy, Cut....” is in the way.

Please help. Email goes out unprofessional. I change these things manually before I send email, but still goes out incorrect.

Thanks!

I wanted to test these out during the free period so am trying to figure it out..

When I went in to "Settings"-->"Channels" i already had a TripAdvisor one set up (perhaps I did it in the past & didn't recall)? It doesn't have my TripAdvisor ID in it though (which I have) & won't allow me to add it. [Note: I was actually originally a FlipKey PPB lister & all got changed to TripAdvisor, altho I note that there is still the option to add a FlipKey channel -- should I do that instead of TripAdvisor?]

I added AirBNB & HomeAway channels & also the listing numbers for my properties. When I am in the AirBNB or HomeAway channel, there is a clickable button (upper right) that says "Channel Bridge Import". What happens if I click that? I don't want to change anything on my AirBNB/HomeAway listings by accident.

Thank you,
Barb

I looked around a little, can't seem to find the following...

Is there (where is it?) a Thank You email template? As in thanking them for staying, mentioning our website, nice request for review, maybe chance to book or refer others in the future (with a discount), etc?

Email is an asynchronous "best effort" process. It's not an actual send/receive from you to the recipient but more like a game of telephone played between your ISP to server to server to server to the recipient's ISP and finally into their mailbox. Usually an email is received in a matter of seconds or minutes, but it's not unheard of to see delays of hours or even days depending on servers in the middle.

You can always see email we send immediately in the Emails tab of OwnerRez -- that shows all emails in or out of the system. If you check there, you don't have to wait for it to show up in your or the guest's inbox.

I see about a 15 minute delay from when I sent an email through ownerrez to when I actually get it into my mailbox.
That can't be right. Email should be practically instant.

In the US Stripe refunds everything but 30 cents

Damn! OK, well keep us posted on how that goes.

The processor support is tougher because of the currency requirements, and most of our processors are US based. Two things on processors integration...

#1 - A lot of processors that we don't integrate with directly can give you an Authorize.net or eProcessingNetwork gateway that we do integrate with. They may have their own gateway that they like to use by default, but they can set you up on an alternate gateway that we do support. Worth an ask at least.

#2 - We do sometimes add additional integrations. It's a decent amount of work, though, so we want to make sure that the processor supports the features we need, the API is fairly straightforward, and there will be a good amount of demand from other OwnerRez users.

Even stiffer where I am, at 3.6%, Chris.

I queried this early on in our short business relationship with Stripe, and a CS rep misinformed me that it would not be due on refunds.

Now when I go back to them with that, the reaction is to point us to the small print "stated on our website" blah blah.

I am pushing back, and whatever happens I foresee a new payment processor in the near future.

If a processor is not in the OR supported list, is it impossible to integrate them?

Any plans to add Square in the future?