General Help and Questions

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Hi James,

This may be happening because the properties list in Channel Bridge is not populating correctly with your VRBO properties. It should only take a few seconds to analyze the reviews and spin through them even if you have hundreds, and you would see an ongoing status updated in that box as it worked its way through. We are tracking an issue with several users on this right now. Thanks for reporting it.

If you log out of VRBO, close your browser tabs, then come back in and click on Download Bookings button, do you see properties in the "All Properties" drop-down?

Thanks... I found that.. My situation is we charge $75 for the 1 or 2. We lock one bed and one bath for only 2 guests and open it for 3 or 4 guests. How would i configure $75 no matter if its one or 2 guests?

Hi Kristine!

Yes, you would use surcharges for that (look in Settings > Surcharges). Create an automatic surcharge called "Extra guest fee" and make the amount $75, then set the multiplier to "guests" and say that 2 are included for free. Like so:

I'm also curious, since I noticed an Airbnb Channel. However, when I went to set it up, it looks like it's just the same thing that already existed (calendar sync) and there's no added functionality. Am I wrong?

The villa sleeps 4 total but we often book it for only 2, locking one bedroom and one bathroom. If someone books for more then 2 people it's $75 more a night. Is this an option?

I'm attempting to use Channel Bridge for the first time to get reviews from VRBO. I believe I've done all the setup steps correctly. The Channel Bridge extension says I'm connected to VRBO, but when I press the button to export reviews, it hangs (for hours) spinning and saying "analyzing your VRBO/Homeaway reviews". Note that I have less than 10 reviews so I wouldn't think it would take too long.

No. But I have manual distribution set up on stripe i.e I trigger money transfers manually, not on schedule. You need to log into stripa dashboard (if that is what you use) and see there if you can set up split payments

Have you done this before with Stripe?

Yep, emailed you.

May I have Airbnb link too?

The Airbnb push is still in beta -- just sent you a link for that. The other two are live and supported and TA is coming soon.

@BlueMtnCabins is right on about how to do travel insurance and the communications/direct email via signing link. Here's the article with more details: https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

We just released an option for this on the template -- you can now pick no theme at the bottom of the email template edit which will make any header/footer go away.

Didn't get to the channel manager setting -- that's still in the hopper.

If you mark the "Has Problem" flag on the booking, it'll show with new quotes/inquiries for the same guest as long as they are all linked together.

Yep, there's not really a way for us to do this on our end.

Chris can answer 1st question.
On the 2nd, people booking on ownerrez can buy insurance provided they book far enough in advance. there is a check box you can enable too that will allow people who booked on other platforms to buy insurance via ownerrez. However for that to work you will need to ensure that once booking is taken on 3rd party platform (say Airbnb), the airbnb rent, cleaning etc are replicated in OR. that can be either entered manually or by importing. Otherwise insurance will have no basis to calculate the amount. Then you send the insurance link to the renter . I would suggest to always ask renter for their regular email and enter that in ownerrez for further communications so that correspondence does not go thru airbnb, vrbo etc. You can ask guest to provide their real email as part of e-signing of rental agreement. I do think there is a help article on that.

I am so lost with this product.

I put all my rates into OwnerRez and Airbnb just told me that I cannot sync my rates from OwnerRez to them. I thought that Airbnb, booking and Canada Stays were the OTA's that you could sync rates AND calendar.

Chris... can I sync my rates on Airbnb?

Another question... I clicked "enabled" on Travel Insurance. Does that mean that folks are given teh option to purchase it if they book through Owner Rez?

Thanks,
Teena

That should be with your credit card provider...Stripe, whomever

Hello,

I'd like to split my payouts between different bank accounts when I receive the fees. So, for example, if i receive $1000 from the guest I'd like to have $75 go to bank account A and $925 go to bank account B. This is so that I can automatically pay my booking agent their fee of 7.5%. Is this possible? Any hacks or ideas?

Hi,

Wanted to see if there was a way that something flashes if there was a Note added, when creating new quote from previous guest? I seem to always forget to look to see if their was a problem with previous guest, when they inquire again.

Thanks,
Claudia

I use with VRBO booking .com and yes auto responders etc work. Tipadvior is challenge. Chris is working on that

Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?

awesome! maybe also put limit on B. com channel manager as to how far take bookings? wink wink

Yep, we're working on an update that'll let you set the theme to use (or none) for a given template.

The fees and taxes don't output automatically on the rate sheet because there can be some differences in criteria (for example, your case where it only applies next year). We will add those at some point, but in the meantime the best thing to do is to fill out the Rate Notes in the Description tab of the property -- that'll go right next to the rates.

Still working on all of those integrations! Air and VRBO have channel bridge imports now: https://www.ownerrez.com/support/articles/channel-bridge. We're working on exports for rates etc. for those. TripAdvisor is integration developed and we're waiting for testing from them.

Even without the direct integrations, the 2 way iCal sync will keep all of those channels up to date so there's no issues there.

How close are full integrations with Airbnb, HomeAway family, Flipkey?

Not hear for awhile on progress. I am hoping to be doing my first bookings within about 3 weeks...

Does lack of integrations have any impact outside of calendar functionality?

Hi,
I use the hosted website, and just added a cleaning fee for next year.

When I go to the rates section, my new cleaning fee isn't showing anywhere... How do I add that?

thanks!
-JJ

That is the point The email is in plain text with nothing. However Theming footer is automatically applied to ALL emails (plain or otherwise) and that causes an issue. I also do not want clumsy Theming for al other emails that are not "blind"/ also, Tripadvisor WILL catch "go to xyz dot com". they have very sophisticated filters.

Try writing a plain text looking email, without any branding, and then spell out your website like... "Go to MyWebsite.com" or if that's blocked then say "Go to MyWebsite com (put that together with a dot)". That should work

I meant Theming , not Branding, sorry