General Help and Questions

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There are stay reports for either a single day or a date range.

The stay reports would be great if you could enter a date range.
A single day doesn't really do enough.

Upload link would be fine.

A couple of months ago, Facebook added a new restriction. You now can't add an app to your page unless you've got at least 2,000 followers. We're looking at ways to get round that restriction or get a certified app through FB, but currently you have to hit that amount of followers to be able to add tabs.

That's a great one! Could be just as simple as a file upload link for now and then define some types and organizations later.

Yep! You can still filter for canceled bookings in the list view, but the way you filter has changed a bit from the last post. To change a filter, click the Filter button. Then filter booking status to show canceled.

Yep, it's the later of 30 days before arrival or the final payment. In other words, if they book more than 30 days out, they can take the insurance later up to 30 days before arrival. If they book inside the 30 days they can purchase insurance at check out or the same day they book, but not later than that.

The other exclusion on last minute is that the insurance won't cover storms in progress at the time of purchase. If the guest purchases the insurance before the storm is named, that's fine. But after the storm is named it's an excluded item.

I think it must be at last a month prior to arrival.

booking means booking for actual people, on the day of check in. ex: booking May 27 - May 30, booking has arrived would be May 27. Blocked off time is just that - calendar block (like you block for maintenance, there is no actual booking), and blocked off time starts . if you blocked off may 27 - may 30, the blocked off time started will be May 27.

I would like to include the link to purchase travel insurance however I can't figure out how close to check-in they are able to buy it. Does it have to be done AT CHECKOUT or can they do it AFTER they pay for their rental?

Thanks
Monica

Just wondering if there is updated info on cancelled bookings. Thank you!

Hi all.

I'm trying to install facebook widgets following the instructions but when I try to install static html: iframe tabs I get an error message that my page does not have permission to install.

Can anyone help?

Thanks,
Beth

To set min nights and max guests, go to the Rules section of each property and look near the bottom of that area.

Good afternoon.

I wonder how I can set the minimum nights to 7 and max guests to 8.

How can I do it?

thank you!

Sophia

I'm starting to set up my first automated emails. Check in instructions, thank you for staying, etc.

My first question is:

What is the difference between "Booking has arrived" and "Blocked Off time has started"?

Is there a good forum thread or blog post that discusses setting up these emails?

Thanks!

being able to send the link to the guest where they can upload the copy of their ID and that gets automatically added to the booking under "files".

As far as listing goes, Houfy can import your HA or AIRBNb listing

You can import rates into Houfy with the spreadsheet

I know it's just starting, but have you looked into any integration with HOUFY as far as pushing pics, descriptions, etc..? It looks promising.

Following...

Preferably also does not have monthly fee. I use stripe., i like that it does not have monthly fee but it does not offer echeck.

I do not see checkbox in payment methods? or is it future? then yes.

I think the checkbox could work. Subscribing for updates.

probably whether trip insurance has to be figured including cleaning fee amount. Most think that sec dep and clean fee should not be included when figuring trip insurance amount. While I can see cleaning fee going either way, sec dep should not be included in the amount to which trip insurance %age is applied.

The refundable secdeps or the cleaning fees? The refundables aren't in yet, but I'm not sure what's being asked about the cleaning fees.

Has this feature been added yet?

Hi Duane, there is no bulk/batch way to do that in the interface, but if you send an email to help@ownerreservations.com, we might be able to take care of that for you on the back side.

I am done testing my account and I want to go live with real data and start with a clean slate...how do I delete all inquiries so I can delete the guests to start fresh?

Thanks!

I think I’ve set my account similar to this but I’m not getting what I expected. We allow checks 42 days before with 20% down. If booking is less than that time they should pay 100%. But the test booking I did created a pending email that they must pay at least 20% (they should be required to pay 100%). Is this a rule setting I’m confused about or an email thing?

How about on the payment method add a checkbox as a surcharge flag with an entry field for the percent and allow a processing fee per transaction? That way if they make a payment with check it would never hit the flag and charge the additional fee. If they made a payment with paypal or other credit card method it would add the fee?