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Hey Steve! That is amazing! So glad this is an accessible feature, I’ve already got it up and working. That being said, I would still love the correct api information to utilize other strategies, would you be open to sharing the correct links?
Hi Michael,
Good News! We just released Push Notifications this past week. In fact it is so new, we haven't even officially announced it yet!!
No need to set up a 3rd party app! Subscribe to our built-in push notifications on your phone!
https://www.ownerrez.com/support/articles/my-account-alerts-push-notifications
We believe if you are subscribed with the phone your watch is attached to, those notifications should pass over to the attached watch.
I found this apple doc that may help with that as well:
https://support.apple.com/en-us/108369
Give it a try and let us know how it works for you!
-Steve
Hey there, I'm trying to use webhooks by Zapier to trigger push notifications with the app Pushover. When a message comes in from a guest or potential guest, I want my apple watch to notify me. I'm struggling getting the App I made in the Zapier Developer area connected with owner rez, and it seems to be an issue with the endpoint urls I'm using. That's what I think at least. Could someone provide me with the following information?
- What is the Authorization Url?
- What is the Access Token Request Url? The API endpoint URL where Zapier sends the approval code on user redirect, typically via POST, and receives access_token in the response.
- What is a good API endpoint URL to test authentication credentials, ideally one needing no configuration such as /me.
Thanks,
Mike
Sign me up for wanting to delete or hide old custom sources as well. I'd even be willing to map old sources to new sources so no old records are using the "deleted" resource. thanks.
Hi Curtlyn,
There is no way currently to have a pet fee apply to every booking regardless of guest selections for pet counts. However you could change the typing to one of the other Airbnb accepted fees such as a management fee. These would generally apply automatically regardless of pet selection.
No matter which way you go with this, you'll likely always have potential guests trying to pull a fast one, it may be better to work on your deposit to offer yourself protection in cases where guests aren't as easy to work with.
We have a problem with AIRBNB guests not claiming pets. We then send a payment request to the guests with pictures showing proof that pets where there. Some will admit they had a pet and accept the charge, but some will not. We then have to pay our cleaners out of pocket. Is there a way I can set up the surcharge to automatically apply to every AIRBNB reservation regardless if they claim the pet(s) or not? If they truly didn't bring a pet we would then send them the fee back. Should I just create a deposit and do it that way?
If you go to Properties (select that property) and choose Amenities, you'd see the option to change the "property type."
Can someone advise me with how to edit a listing to indicate it’s a house and not a townhome? I can’t figure out. Thank you in advance e!
I Have a help ticket in that Suzee is Currently working on, Thanks Suzee! We have rent, surcharges, and cleaning fees for each booking. Its easy enough to categorize them as rent so our OR website shows one price + tax in the drop down menu the guest see. My questions is the advertised price as set in "General info- Calculation Overrides - Nightly Min /Max. Correct me if I'm wrong but that is the "Advertised price".
Is there a fix to have this setting reflect my minimum nightly rent + the surcharges and cleaning fees that is going to be accurate, no matter the length of stay? 2 nights vs 3+ nights.
Adria,
I can't setup in OwnerRez because you need the iCal in order to do so.....VRBO does not produce an iCal when using a channel manager.
If I can't get this done, then I have no choice but go back to the previous channel manager. My properties aren't being seen, and I have a hanging double booking possibility because someone booked on Airbnb and I have no way to update VRBO until I get migrated over to OwnerRez.
Tom
Hi Tom:
You'd want to be sure to start by setting up the channel here:
https://app.ownerrez.com/settings/channels
Once you create that channel and save it, that ID number will show.
Generally a client will set up the Vrbo starting in OwnerRez. if you initiated your inside Vrbo & they are asking for an ID number, you need to be sure to also setup the matching Vrbo channel in OwnerRez.
A caveat: Once you API connect, OwnerRez will overwrite most content on the channels. Be sure you are happy with your property setup, calendar, rates, etc. Take a walk through the setup checklist here to check your setup:
You'd go to Settings>API>Vrbo and look near the top of the page. The format will be similar to what Ken shows above.
These instructions aren't valid as of June 21, 2024
Hi Renee,
You should be able to click into the Template and corresponding Trigger from the columns in the Trigger Forecast. Can you take a look at those, as well as any bookings in question, and see if those specific Triggers on the Forecast actually apply to those bookings?
For example, I clicked into one of those bookings and noticed it was a Vrbo booking. The Trigger in question was an email Trigger that excludes Airbnb and Vrbo from the listing site applicability. Looks like you have some similarly named email and channel Templates that are both set to fire off around the same time. I believe the "will not run" you're seeing on the forecast may be emails whose Triggers do not apply to the channel your guest booked on, while the ones that sent successfully on the booking were channel messages that did apply.
If you notice any that really don't make sense, please write us an email at help@ownerrez.com so we can take a closer look. Providing ORB#s and screenshots is always helpful!
I have in my trigger forecast, messages that say they're not going to send, but are actually being sent and when I go to the profiles messages, the system says they will send.
Why is the forecast not showing accurately?
Hi Amy,
I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together.
~Caleb
We released a Listing Site filter on custom export iCals today that can be used to get around this for Vrbo (and if needed for other channels).
Katie, did you ever figure out why your security deposits are showing up as $0.00 in your rental contracts? Mine are doing the same thing and I have security deposits entered for every property.
Perhaps we should keep this conversation focused on OwnerRez and not veer off into political talking points. Just a thought.
As Ken said, OwnerRez won't be canceling anything for you. It's up to you to figure out what the laws are, whether you are obliged to comply, and whether enforcement is a thing or not.
Or, you could talk to a lawyer, who would actually know whether you even have a nexus with visitors from California, either from a legal and a practical point of view. I certainly don't comply with all the European, Japanese, or Korean rules, if there are any, even though I have plenty of visitors from those regions. Why? Because I don't care, and the reason I don't care is that the Belgians aren't going to sent their police to the Mojave Desert to enforce whatever rules they have. I just don't care about them because they have no teeth, and it therefore doesn't matter in the least to me whether the Belgians think I have a nexus or not.
I'm fairly certain (though talk to a lawyer) that California considers its nexus to be those people who come to visit California, not Californians who visit other states -- where their laws apply. Ken isn't going to give you that answer because he doesn't want to get the OwnerRez legal department involved -- he's giving you the only answer he can that doesn't introduce OwnerRez to potential liability for answering questions that you should be asking your lawyer.
More to the point is what your OTAs are going to do. They're going to have their lawyers opine, and then they'll implement a system that protects them. I'm going to go out on a limb and say that if you're a host in California, Airbnb is going to allow guests to cancel within the first 24 hours of their booking, and if you're not from California, they're not. Same for Vrbo and the rest of them.
I have had many thousands of bookings, mostly very short. I've had very few cancelations within the first 24 hours, so it just isn't going to be much of an issue. Also, I appreciate this policy when I have made a mistake booking a flight, or a hotel. It's common throughout the hospitality industry and I don't mind it, if it's that quick my calendar really isn't compromised at all, and I'm fairly certain to get another booking to make up for it.
From a practical perspective this law really isn't significant and all the notifications from Vrbo and others are just CYA behavior from their lawyers.
Kevin, Thank you for your response. Should OwnerRez decide to implement this structure no damage billing is billing or CA try to extend this mandate to those renting to Californians, I'd prefer not renting to Californians over complying with CA bill 537. The 24-hour, free cancelation doesn't work we are not motel operators that book 50% of their stays the same day.
Perhaps CA legislators should concentrate on homelessness, businesses, and people fleeing their state instead of how to format an invoice.
Is Ownerrz going to change how they display and manage pricing our hosted wesbites to comply with AB 537 to ensure all fees are transparent and included in advertised prices?
Sure, these SMS Overview docs and video should provide a lot of that:
https://www.ownerrez.com/support/articles/sms-overview
https://www.ownerrez.com/support/articles/sms-messaging-overview
Please feel free to ask any remaining specific questions you may have.
Hello, I can only seem to find pricing on the texting module, but want to find more about what features it offers before signing up for it. Is there a tutorial or some other description of that service and benefits. Thanks
Yes, you are correct - the card is tied to the booking, not to the guest.
OK - it's not between guests, same guest different property.
I thought the card would be tied to the guest's profile so if they book a different property it follows them.
But that is NOT the case, correct?
Yes, that's correct - for security reasons, credit card information cannot be ported between guests or bookings.
Hello
I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking in the other property, why doesn't the CC stay connected?
I cannot use the CC linked to property A with their booking on property B
Ken,
Regarding question #1 ad-hoc responses. When i go to email history, OwnerRez shows all forms of communication, email, channel, SMS and even other channels. when I go to a conversation my options are limited.
I'd like to pay my channels their finding fees and start to treat guests as my guests and not Booking.com guests as soon as possible. Thus once provided the email after the renters rental agreement is assigned. I'd communicate with the guest directly.
I'm anxious to see your upcoming new and improved email support package.
Ken,
Thank you. That begins to make for a bit of a massive trigger library. When I have to build separate triggers to schedule delivery of materials for last-minute bookings and those that have booked long in advance, and possibly those falling in the middle. It would be nice to have more of an "if then else" structure. However, while not eloquent your solution will work.
thanks again,
ed
would this address have changed when OR took over the sync or would it have always been like this?
This would have not changed with an active API connection and would have stayed the same, for two reasons:
1. The OwnerRez API integration with Booking.com is not as comprehensive as most of our other API connections, so, there are a great many data elements that would be controlled by OwnerRez on other API connections with other channels, but not with Booking.com at the moment. This is planned for the future.
2. However, in the specific case of property addresses, generally the listing channels do not allow OwnerRez to make changes to address information after the property has been initially set up by whatever means. So even with Airbnb and Vrbo, you have to reach out to their own tech support to get addresses updated if necessary.
Hi
A quick question about location to the experts on here.
I recently took on a new client who had a property already listed on Airbnb, Booking.com and VRBO (through uplisting). I imported the listing from Airbnb and then set up the account on OR. Then I connected to Booking.com and VRBO.
They have complained that the address on Booking.com showed the property in the wrong location. The address was correct in OR and the geolocation was correct. The address was correct in Booking.com, but in the description text it said 'located in London' (it's located in Windsor).
When they mentioned it I got it changed by booking.com within 6 hours.
What I want to know is would this address have changed when OR took over the sync or would it have always been like this?
Thanks for any info.
