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Hi Jody,
Can you forward a copy of the original inquiry email to us at support@ownerreservations.com?
I have not heard of anyone else having problems, so it might be based on the one email in particular.
Also, I wanted to point out something else in case you didn't realize it. If you format the email a certain way, our system will automatically find and pull out the inquiry information so that you don't have to do the "unrecognized email" on every one. Read this for more information:
https://www.ownerrez.com/support/articles/inquiry-parsing-for-custom-emails
-Michelle
I get inquiries from my website as unrecognized and then manually enter in the data to create the inquiry. When I fill out the form as I have done a 100 times and push "save", it does nothing. Is there something wrong with the system?
Thanks
Jody
Hi Marinas Edge,
When entering manual bookings from other booking services (such as Airbnb), I would recommend putting in charges that match what the guest paid, not the total Airbnb charged. You always want your booking charges in OwnerRez to reflect real revenue so that your reports are accurate.
Then, in terms of the fees Airbnb charges, I would enter that in your accounting system. So if you import your OwnerRez booking charges into QuickBooks, for instance, you'd add a negative $50 (or whatever the Airbnb fee was) as well so that the bank records match up.
Any recommendations for handling AirBnB? Currently it is 100% manual and I can't get the balances to match since Airbnb collects a surcharge...
That sounds great! When you say the final confirmation page, which page is that? Is that where they agree to pay, whether it is check or credit card?
When do you think that will be going in?
Claudia
Hi Claudia,
Something we're thinking about doing, which will help alleviate this worry, is a feature called Legal Callouts.
Basically, when the guest gets to the Renter Agreement page, in addition to the normal thing they'll also see a list of checkboxes that they have to select in order to move forward with the acceptance process. The list of checkboxes will be customizable by you (the owner). So you'll be able to have a list of checkboxes like:
- I realize that the cancelation policy is...[x]
- I realize that pets are not allowed
- I realize that this property is on the river which may be dangerous
...and so on
Those same Legal Callouts will also be listed on the final confirmation page. This is a way to "call out" certain important aspects that the guest should be VERY aware of.
Do you think that would solve the problem?
-Michelle
Here is a second part to why I ask for this. This just came from the person having problems in this regard, with VISA...
"It is with great sadness that we have now lost $771.75, plus countless hours of frustration and time. The cardholder is being refunded in full, and we are not going to risk the $1000 Processing Fee by proceeding with arbitration.
I spoke to the cardholders bank directly, and the supervisor who reviewed the case. Even if I had sent the 2nd page of the contract, they still would have ruled in favour of the guest. In other words, it doesn't matter what your contract says. Yes -- your contract can stand up in a court of law, but not with VISA (and I assume MC has a similar policy).
If you take online bookings, your Cancellation Policy MUST be on the same page as the 'Click to Accept' button. It's not good enough to include a link to another page."
Thanks,
Claudia
Recently, a big problem arouse in a court case between a vacation rental owner and their guest. It made me think of possibly having a security for us owners. Is there any way that on the page that they click to reserve the booking our Cancellation Policy is displayed. Hence, there is NO WAY that they did not see the Cancellation Policy, before booking? Can you just have a field that we can enter our Cancellation Policy (brought over from our Rental AGreement or somewhere we can just enter it for this purpose and display everytime this page comes up) and show that this is the Policy. No excuses that it was not seen since it was with all the other items in the Rental Agreement.
You know what I mean? Maybe have it display or not display, depending on the owner and if they want this displayed on the screen. This, I believe, will hold up in court, that the Cancellation Policy was RIGHT THERE when they reserved.
Would this be an easy fix?
Claudia
Sounds cool! Can't wait.
Hi Marinas Edge,
Lots coming. We're down in the guts right now finishing some changes to how guest name/email/phone stuff is stored so that we can move to some CRM features in the near future.
We're also debuting our first pass at reporting in the release, and there are several bug fixes.
Bunch of minor stuff in how stuff is displayed on calendar/ribbon view. More on that soon too.
We're also working on something called OwnerRez Free and OwnerRez Premium that I'm not at liberty to discuss at the moment. ;-)
-Michelle
Your last few releases spoiled me..I'm anxiously awaiting your next release. What can we expect from it and approximately when will we see it ??
Hi Ed & Alyce,
I assume you're referring to our Features page that mentions that. That's a feature that we've been working on for awhile but has never been released. So unfortunately you can't do that just yet.
-Michelle
How do you "Grant access" to share your property with another OR user?
I think that solved my issue. Thanks!
Solved!
Thank you.
Damon
Hi Damon,
I didn't see this reply until recently - sorry for the delay.
Any time you click the 'disable' button on the template, the confirmation dialog that pops up will present you with an option to "remove from current bookings". You want to leave that selected. That makes sure that none of your current bookings will get that email.
If you want to clear them later, I believe this will work:
1) Go back to the email template that is disabled
2) Re-enable it but do not select the "add to current bookings" option
3) After it's enabled, click to disable it and DO select the "remove from current bookings"
That should delete any emails that are out there on current bookings for that template.
Hope this helps,
-Michelle
Hi Ed,
Thanks for the additional information and sorry for the delay in getting back to you.
Three rate periods for a year isn't a lot. Very typical. With only three rate periods, the auto-generated charges should be right much of the time. Or is it happening quite often for you?
-Michelle
When you want to display multiple widgets on one page, you only need to add the script once.
You'll keep the <div class="ownerrez-calendar"... part of the widget include html, but only put the <script type="... part of the widget html once, after all the widgets.
Like this:
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Poolside Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="f6f5a2855c354bcd8069c14b6b96f8f0"></div>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Manson Bay (2nd Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="2636fdd443a54893b2e684012f39bb4b"></div>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Lake Chelan (3rd Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="846b2b1c44cf4b8089d7108beb64f0e7"></div>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Penthouse (4th Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="f8c5892fbb754c959374d315c3690478"></div>
<script type="text/javascript" src="https://app.ownerrez.com/widget.js"></script>
I don't speak HTML so I'm not sure if this is an HTML problem, a website problem, or an issue with the widgets. Any help would be appreciated.
Here's how it is displayed (multiple displays of the calendar).
http://www.marinasedge.com/property
And here is the code:
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Poolside Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="f6f5a2855c354bcd8069c14b6b96f8f0"></div>
<script type="text/javascript" src="https://app.ownerrez.com/widget.js"></script>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Manson Bay (2nd Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="2636fdd443a54893b2e684012f39bb4b"></div>
<script type="text/javascript" src="https://app.ownerrez.com/widget.js"></script>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Lake Chelan (3rd Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="846b2b1c44cf4b8089d7108beb64f0e7"></div>
<script type="text/javascript" src="https://app.ownerrez.com/widget.js"></script>
<p> </p>
<p style="text-align: center;"><span style="font-size: 18px;"><strong>Penthouse (4th Floor) Availability Calendar</strong></span></p>
<p> </p>
<div class="ownerrez-calendar" data-widgetId="f8c5892fbb754c959374d315c3690478"></div>
<script type="text/javascript" src="https://app.ownerrez.com/widget.js"></script>
Hi Michelle
we have 3 different rate periods. One period is our normal pricing and the other two periods run over the summer and holidays.
OK. Now I'm wondering how to remove these currently disabled emails from going out because I don't want them to go out.
No need for a call if you can outline how to do that.
Sorry for being so dense...the enable/disable functionality is still confusing to me.
Hi Damon,
We typically do all support by email/forum, but I'll ask someone to give you a call.
I do see the emails you're talking about and the template that you disabled.
It looks like when you created the template, the "Add to current bookings" was selected, or when you last updated the template, the "Overwrite for current bookings" was selected. When that happened, the system scheduled emails to go out.
Then, when you disabled it, you DEselected the "remove from current bookings" which left all the scheduled emails in place.
-Michelle
Last night there were multiple emails sent out on scheduled emails I had disabled (but in the past they hadn't sent out). Maybe a quick phone call to talk this through?
What is your #? Maybe I can call you to work.
Damon
Couple of questions...
Are you talking about disabling SCHEDULED templates? Or the REGULAR email templates?
I'm a bit confused on which you don't want sent.
When you disable SCHEDULED templates, they are not sent for any future-created bookings and you have the option of removing them from any already-created bookings. So disabling SCHEDULED templates definitely makes sure that nothing is sent.
I love your system...it really enables us to run a professional business so you are welcome.
I'm really looking for a way to experiment with templates but no always send them out, and also use as a marketing tool. It is really close. I am concerned about the disable option as when I disable I don't want the particular email to be sent and I don't want to delete the template. Make sense?
Hi Ed & Alyce,
I will discuss this with the dev team and see where we are on this. Can you tell me how many rate periods you have throughout the year? It sounds like you have quite a few?
-Michelle
Hi Damon,
First, thank you for all your continued questions and feedback. We really learn a lot by users like you. You might be surprised how often we reference users by name, and their various questions, in our company meetings.
When you disable the email template, that makes the system not create new scheduled emails based on that template in the future. It does not stop the current ones from going out UNLESS you select the "remove from current bookings" option that shows during confirmation. If you don't select that, all the existing scheduled emails based on that template will still go out.
Disabling the template basically means that the system will do what it normally does in that scenario. So if it's a scheduled template, nothing new will be created. If it's a regular template, the system will use the default system message.
There are a lot more options and rules coming to this area of the system. We're planning on refactoring quite a bit of this to be event driven. So at X Event in the system (booking create, booking paid in full, etc), you can define a number of settings: send system default, send x template, send nothing. Likewise with scheduled ones. Also new types of alerts like SMS.
You can certainly create a scheduled email template that sends emails 21 days after departure. However, when you newly create the template, it will only create scheduled emails for FUTURE bookings and skip over any ones that are past. The reason we've restricted this is because you don't want hundreds (or even thousands) of old bookings getting slammed with a newly created template that you didn't intend for everyone in the past to get.
It sounds like you're looking for a marketing tool to send newsletter type content out. I don't think any of our scheduled sending stuff fits that bill at the moment. I suppose if we allowed you to take a template and do a one-time in-place send to all bookings (or a filtered list of them), that would meet your need. Something to think about.
Hope this helps,
-Michelle
I just noticed that I have a few emails disabled yet they show they will deliver when I go into individual bookings (I'd expect them to show "disabled").
Also, I want to send a follow-up email to everyone 21 days after their stay thanking them for their visit and reminding them of upcoming events in the town where my VR is located. I just came up with this idea and wanted to apply it to all historical bookings. Any simple way to do this besides manually setting it up?
Damon
Good evening. Have not fully transitioned to OR as yet due to the below issue. For me to manually recalculate e erythema there is a change in rates for a specific time period would be too much work. I've seen a lot of upgrades over the past few months, so I'm curious if this issue has been addressed and resolved.
Thanks
Makes sense. Thanks for the clarification
