General Help and Questions

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Just found another. An unrecognized email just arrived in your account. Click the blue link to deal with it and crash, bang boom...

Damon

I work at Microsoft...not unfamiliar with such things :)

Nice job again! Any other hidden goodies in the new release?

Damon

And it's fixed!

Wow, you're fast. Somehow, we missed that in testing. :-/

We're in, patching it now.

Thanks for the head's up.

-Michelle

I just opened ownerreservations and saw a very fresh and professional (touch optimized) layout. Nice job. I love the ability to export my data now!

There seems to be an issue when I click on an inquiry # it tries to take me to a booking. I click on the status, however, and it goes to the inquiry.

I am using ie10 modern browser and verified the issue with my windows phone and desktop version of ie10.

Hi Michelle,

I have been very busy since my mother got sick. Don't really know much about any changes made recently with OwnerRez. Will have to read through it when I get a chance.

I just went in there and saw that the amount of people was NOT GIVEN. She gave it to me on the description and I entered it. Now I can create a quote. Now, if she would have given me the correct email address, she may have received it. :(

Thanks,
Claudia

Hi Claudia,

Haven't hear from you in a awhile!

This happens with certain inquiries if the inquiry lacks the right data in certain fields. Can you send me the inquiry # and I'll tell you specifically why. Send it to help@ or use the Contact Us form.

Obviously this needs to be fixed, but I can help you with why it's happening in the meantime.

You can also create a quote manually on the side.

Michelle

Is there something wrong with creating a quote? It is not letting me go from verify to Create Quote. When I click on it, nothing happens.

Thanks,
Claudia

Yes, that's what the widget is for. We plan on having a full page calendar you can link to, but that's in the future. You could also give people a link to your Google Calendar, FlipKey or HomeAway calendars since our software keeps all of those up to date for you.

Ah, got it. That makes sense. Is there a way for people to check availability without interacting with us? Is that what the widget does that integrates with an existing site?

Hi Renee,

We have many users who don't have websites. Our system helps you receive inquiries (from all the major listing sites) and quickly create quotes and respond. You don't need any website to do those things.

However, we do not (yet) offer the ability for people to book directly without any interaction from you. We've discussed this feature many times - we feel that the vast majority of traffic comes from inquiries so there's a much stronger need to handle the inquiry/email traffic first.

Hope this helps,

-Michelle

Is it possible to use this software as a standalone reservation system, or does it need to be integrated with a website?

In the features > integration section, I read "we want to provide a basic 'start from' page for every owner to give their guests in the event they don't have a website." Does this mean there's a URL to direct people to check out availability and book time? I was only able to find the feature to generate javascript embed code.

Thanks!

Hi Damon,

At the moment, no, but that's a great feature suggestion.

-Michelle

Is there a way to cc or bcc other email addresses in the email templates?

Damon

Yes, those are both good ways of sharing information, but they're "read only" shares. I thought you were referring to ways that an assistant could login and create/send quotes and do things inside the application. I'm glad you were able to use the alerts and google sync to help out. We have a lot more plans for both of those things.

I'm surprised you didn't mention google calendar integration or third party notifications. Both do a great job.

Hi Damon,

At the moment, we don't support partial or shared access. You would need to use a shared login that you both can use to access the same account. Some users use an email address such as bookings@ or info@ to login and then share that with their assistants.

There are some people here who have been thinking about setting up that sort of service as a part of OwnerRez - a phone/email assistant who will take care of your inquiries for you. When one comes in, they'll email back and respond with a phone call as well. The thought was that it would be priced per inquiry. Something like $5 per answered inquiry (phone and email together makes up the response as well as the back and forth) and then another $5 if the inquiry turns into a booking. Their responses and the inquiries would be logged in OwnerRez of course, and they'd answer on behalf of you as your guest manager with a phone number that you select.

-Michelle

I'm getting ready to hire a virtual assistant from www.getfriday.com. I want to let them view my calendar and other details.

How do I give them partial access to the system?

Damon

Yes, or any other kind of personal tool or utility that you may want to integrate. Basically, some third party person's 'code' can talk to our 'code' using the internet.

Ok, thanks. This is if you have your own personal website, correct?

Claudia

Hi Claudia,

OData is a API standard that is used to allow applications to login to each other in a secure way and share information. By creating an API, your website can communicate with OwnerRez under the covers so that you have a lot more flexibility with how you use OwnerRez. This is something a software developer would have to work with you to do. It's a longterm goal that we're working towards.

What is this?

Claudia

No specific date yet, but I will make sure to let you know asap.


Thanks,

Devin

That would be great!!! Any idea when it might be available?

Great suggestion! We do have an API we're working on releasing, but it's not ready for primetime.

Would you like an alert him we're ready for beta testers"?

Our dev team is working on rapidly releasing some useful features very shortly.


Thanks,

Devin

We have been busy working on releasing the overhaul to the settings section and we're very close to releasing it -- it should be out in a week or two. Once we get that out, we'll go through a couple of rapid releases to complete the smaller issues that have been backing up, like the security deposit email customizations.

Thanks,

Devin

Do you provide an OData URL/api? I want to connect directly to my data!

Damon

Have there been any updates to this? I would like to include the Flip key, Homeaway or vrbo review link to my property in the security deposit release email. That would solve all of these issues wouldn't it? The client would just see the link in the email, click on it and go directly to the review page to leave their review.

Hi Claudia,

No our system does not automatically recognize this. We will go ahead and refund that amount for you.

In the future if it happens again just send an e-mail to help@ownerreservations.com and let us know the issue.

Thanks,

-Devin

Hi,

I paid for the check acceptance ($5). Now, they are paying via Credit Card, since their check bounced. Does your system recognize that there was a change in payment method and refund the money automatically?

Thanks,
Claudia