General Help and Questions

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If I enter the rate per week, under RATES in PROPERTIES and a quote comes in for over the timeframe I entered, it does not calculate.

In other words, if I enter for one week between June 7 to August 31 it is a charge for $700 and a request comes in for TWO weeks, during that timeframe, the quote generated is only for ONE week, not two weeks. It should give a quote for $1400 for the two weeks. It gives a quote for $700, for the two weeks. The dates also show as incorrect.

Claudia

Hi Claudia,

Yes, it's automatically scheduled by the system. You can see it by navigating to the booking and clicking the Security Deposit tab. You don't have to do a thing. If it fails, the guest (and you) will be alerted with a form to correct the problem.

-Michelle

When a guest books, does the security deposit automatically get scheduled, on what information we entered under properties? OR do we have to schedule it, afterwards?

Claudia

Great! I look forward to the changes. I am struggling a little on my side.

Thanks,
Claudia

Should be weeks. We actually just finished the coding part yesterday and are now working on content. This release has a lot of content changes - new "Pricing" page, interstitial messages, etc. Our goal is around Jul 1.

-Michelle

Hi Michelle,

Yes, that is the same issue. I misread the problem when I contributed to that thread. Now I see it. I will remove it now, until it is fixed, since it is creating problems.

Any thoughts as to when the new sprint is scheduled? A week or two? A month?

Claudia

Good morning Claudia,

I believe the issue you're referring to was found by someone else a few weeks ago. Read this thread:

https://www.ownerrez.com/forums/general-help/issue-with-contract

Is that the same thing you're talking about?

To be clear, that is only a display issue When the PDF is rendered, the correct dates are shown.

The display problem has been fixed and will be released shortly (at the end of this sprint).

-Michelle

I was trying to get a rental agreement signed and he kept telling me the dates were displaying incorrectly under the "tags" used. I used the two above inserts and the dates kept coming out 2 days out. He eventually sent me a copy of what it was displaying and he was correct.

Did I do something wrong? It worked when I did it for another contract. I don't understand. What I did to rectify this problem was changed it to the actual dates he requested. Once the rental agreement is archived, I will go back and change them back to the field inserts again. Unless, you tell me something is wrong.

Isn't the booking arrival date supposed to take the arrival date?

Claudia

This something you'll want to take up with merchant services. I believe someone is looking for the answer already. Interchange sets all these fees, not us.

-Michelle

Hi Michelle,

It seems like it is not ONLY the 2.95% that we are charged using the Sage system.

I received my statement today and there are added fees, I was not aware of ....

Visa acquirer processing fee .06
Mastercard Network Access and Brand usage .04
Mastercard Assessments 3.03
Total 3.13

It should have been $98.66 from what I understood, instead of the extra $3.13, making it to to $101.79. Was this your understanding?

Claudia

Hi Sam. It seems to be working now. It was very delayed, at one point. Maybe it was something on my side that was delayed.

Thanks,
Claudia

I haven't noticed any problems with any of the grids. I just ran a few tests and clicked around. All pages are operating as normal. Link? ~Sam

Hi,.

Nothing is displaying on queues. I just Created a quote and when I went back to look at it, nothing is showing.

Claudia

I added them to my address book and it seems to have worked. They are not going in there anymore.

Thanks!
Claudia

We don't parse the info out of custom emails that are sent. We only parse for major listing sites like VRBO, HomeAway, FlipKey, etc. The reason is because our parsing logic doesn't know what to look for unless the template is the same very time.

However, we show you a wizard when each one comes in and you can quickly pull the information out and create an inquiry record from it.

If you open an inquiry and look at the Verify tab, the wizard looks a lot like that. You see the original email on the left and a group of fields on the right so that you can manually parse out the inquiry details.

-Michelle

Thank you, Sam!

Michelle

I was looking at some youtube intro stuff for wufoo and looks like I may be able to do that in my website - so I can either send it to @inquiryspot or maybe in the beginning send it to my email address to see what shows up. Now will your programs know the data that is being past? I guess most heading should be the same - first last names, etc - I will look back at the websites you included above.

Thanks, Silvia

Claudia, good point. There are a slew of other fields we want to put in there but haven't yet. That one should be really easy to slide in. I'll make sure that one is put in during the current sprint. Thanks for keeping us honest. ~Sam

There needs to be an Insert Field for TOTAL COST. Nowhere on the rental agreement is the total cost of the rental. This does not seem right, at all.

Can we make this a priority to get this tag inserted?

Claudia

Yes, but I meant you could have guests send emails directly to your @inquiryspot email address if you wanted to.

So you could actually put:

"Please send inquiries to 12345@@inquiryspot.com"

on your website and have guests send their own emails to it.

But yes the form plugin thing isn't ready yet.

There are some owners that have their own website form send an email. Here are some examples:

http://cardigancabins.com/shenandoah-stars
http://www.massanuttensprings.com/contact-us.html
http://www.natapoclodge.com/leavenworth-vacation-rental-reservations/

In those examples, the owner has their own custom form that prepares an email and sends it to @inquiryspot.com. There are a number of services online that will help you easily create your own forms. I believe Wufoo (http://wufoo.com/tour) does that.

Hope this helps,

-Michelle

Michelle,

This is assuming you already have a form type inquiry request form already developed? I don't have anything like that so that's why I was requesting if there was any way to get the potential renter to fill out the inquiry form on your system and submit from there. If I understood correctly, you said it is on the Dev road map?

Thanks, Silvia

No form yet but this is a highly requested feature, and for good reason. It will be coming soon.

In the meantime, you can always send email inquiries from your website to the @inquiryspot.com email address provided for each of your properties. Any emails that are sent there will show up in the system, and you'll be able to turn the email into an inquiry with a little wizard screen we provide.

-Michelle

I have a website but have currently no way to have the renter communicate with me unless they send me an email to vacationpa@aol.com. Is there a way for them to fill out a form that owner rez would understand or better yet do you have a link so they can go and fill out a request for a quote?

Sorry if this was discussed before.

Thanks, Silvia

Sent a letter to Tim and he said to forward an email to him, which I will be receiving from them shortly, stating charges.

I will let you know the outcome.

Claudia

Hmm, no idea. Seems like a very odd little amount to be on there. Please email merchant-services@ownerreservations.com about that.

-Michelle

Hi Michelle,

I just got my first auto payment to sage and the fee does not seem to be a flat 2.95%. A total of $3344.57 went into the Sage Payment system. At the start of this month I was charge $101.79. I could have calculated wrong, but 2.95% of $3344.57 is $98.66.

Or have I done the calculations incorrectly? I did 3344.57 x .0295 = 98.66. If this is correct, where is the extra charge for $3.13 coming from? Is there an extra fee somewhere?

Thanks,
Claudia

You're correct. Currently, second payments for non-credit card bookings (check, cash) are not displayed. If you recall, we just recently added check payments to the process. Before that, everything was credit card across the board. This is very high on our To Do list though.

-Michelle

Hi Claudia,

I'm sorry to hear that you're still having problems. We have many users with HomeAway listings and you're the only one I've heard report this.

The only thing I can suggest at this point is:

a) Email me your HA login credentials offline, and I'll try logging into your account and seeing if I can spot what's wrong. If you do this, change your password to something else before sending me your credentials and then change it back after.

b) Contact HomeAway support and ask them why that is happening. Their support dept. is usually pretty good though you may not hear anything for a day or two.

-Michelle

I just received another inquiry from HA, however, when I went to verify it was for the wrong property. I went back into HA and found out that it had the wrong email address for that property under CONTACTS. I then changed that and looked to see if the other property had the incorrect OWNERREZ email address. It had the one I just entered for the other property.

It seems when I change the CONTACT info for the property in SC, I also change it to be the same for the property in PA. Thus, I just changed it completely and entered my primary email address and will deal with it later.

Why can't I enter the OwnerRez email for the SC property and then enter the OwnerRez email for the PA, to be different? Do you know?

Claudia

Hi Michelle,

You have the charge that gets charged, whenever however many days we decide, for the balance due. Does an email go out for the balance due, via check?

When I go back to look at where it might say the due date I can't seem to find it. Usually, don't you have all the information on when it was paid and when the payments are due? Nowhere on the guests info do I see when the balance is due. I had to go into the archives and look at my rental agreement. Am I missing something?

Claudia