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I have a group renting my house right now that wants to stay an additional night. So I believe to charge them for this I can edit the charges for their booking, add an additional night's charge, and they will get an email with a link to pay for the additional night. Is that correct?
I tried to do this, and selected the "taxed" checkbox for the new item, but the tax line item did not appear to be updated.
Thanks. I am more interested in Damage Insurance.
Claudia
Hi Claudia,
Travel Insurance is already in the software. You can enable it to show up on any property or quote. If you're referring to selling YOUR OWN insurance, we are still not ready to integrate that yet.
Accident/Damage Insurance has not yet been scheduled for development.
-Michelle
Any updates on when and if these two items will be offered?
Claudia
Hi Claudia,
At the moment, there is no option for creating different templates based on the property. That is something we will be adding in the future.
However, you can insert a field for the property name which will show the guest the right information. So instead of hardcoding in the SC property name, insert a field instead which will make sure the correct property name comes up based on whatever the inquiry had.
Hope this helps,
-Michelle
How do make different templates for different properties? Right now, if I try to answer an inquiry for my SC property, the PA property comes up.
I am sure it is in here somewhere, I just don't seem to be able to find it.
Thanks,
Claudia
That is the WORST interface I have ever seen. But thanks - I think that did it.
David
VRBO's contact system has always been a little screwy. You have to use the "Add Contact" dropdown to add another one. But you should be able to have a unique email address for each unique property. We have users that have 6 or 8 properties in VRBO, and I have not heard of any problems from them. Please let me know what happens with this.
I think that VRBO may have changed something - we have two properties linked to the same account - it seems that VRBO is now only allowing one set of email's for both properties. In the past I think I could specify different emails, but now when I change it in one listing - it changes it in the other. The result is that OwnerRez makes inquiries for both properties look like they are for the same property. Any one else notice this? I am going to send a note to VRBO to see if it is a temporary issue.
Veronica - Thanks! It had been so long since it set-up the calendar I forgot that the connect ID was different. That did the trick.
David
@David
Are you using a HomeAway**Connect** account? As I understand it, the login email/password and property number are based on the Connect system which is at www.homeawayconnect.com. If you already have a Connect account, make sure the VRBO and HomeAway listings are both showing up there. Just a thought.
I have a new Calendar sync issue that just arose.
We spun up a new property and purchased the "bundle' from VRBO that gives us a VRBO listing and a HomeAway listing. The issue is that is it not a 'traditional' HomeAway listing (since it is part of the bundle) - it is the same listing number as VRBO with VB amended to it. When I try and calender sync from OwnersRez to HomAway I put in the credentials for HomeAway and the listing number and I get a "The login credentials succeeded, but the property ID was not found." message. If I try and put a VB at the end of the listing, OwnersRez removes it. The listing number is 444546vb.
Thanks,
David
We are planning on adding both property-level templates and conditional fields.
Property-level templates will basically be just like the templates you see now only you can create different ones for different properties.
Conditional fields will allow you to change what text shows based on some kind of condition. EG. "if property is [x] then do..."
At the moment, we're finishing search (to be released today or tomorrow), widgets and some basic reporting. Then it's back to email templates and inquiries.
The listing numbers from VRBO, Homeaway etc... are not flowing through to email sent through OwnerReservations. I looked at the template fields and couldn't find it. Guests keep requesting that info so they can tie my response back to the original listing.
I have more than 1 property so I cannot hard code the info into the body of the message, I need a variable field.
Can you help me with this please?
Yes, you could very easily do that as well. Just define another rate period called "Holiday Season" or whatever with those specific days of the year and give it its own rates.
You're very welcome. I saw a voice message from you as well. Someone will call you back by end of day.
-Michelle
We generally have Holidays (like 24, 25, 26th) rather than just one day. Would it be better to just add a new 'season' rather than clicking your holiday premium box?
Thanks for your quick repies!
Hi J.Villalobos,
Assuming we're talking about non-CC payments, no. Neither has been released. We changed priorities over the summer to work more on email related issues as you may have noticed from the blog posts and releases.
To be clear, CC payments are all handled automatically and you can schedule the timing on those just like the security deposits.
This is only referring to non-CC (check or cash) guests.
-Michelle
Hi J.Villalobos,
Quotes are automated in that the line items are calculated based on your property rates.
You can set different rate periods for different times of the year including: seasonal, specific date ranges or "default" which covers anything outside the other two.
Then, inside each rate period, you can specify your nightly, weekend, weekly, etc rates with lots of customization as to which days of the week are allowed, how many adults are included and a lot more.
Holidays are above and beyond that. Holidays allow you to add ANOTHER surcharge on top of your normals rates (either per night or per stay) if a holiday night is triggered.
For instance, suppose someone inquired about Dec 20-27 and you have the holiday premium set to add $50 per stay. The quote might automatically calculate something like this:
Rent 6 nights (12/20-20) at December rates $800
Rent Holiday premium for Christmas $ 50
Tax Local lodging tax 5%
------------------------------------------------------
Total: $892.5
Does that make sense?
-Michelle
Thank you! Perfect!
Michelle-
Just read the blog write up... and as I'm just looking into using the software, I'm wondering if anything has been updated since that blog post.
We have High Season, Low Season and Holiday SEASON rates rather than an individual day. We also have tiered pricing per person. Are your quotes automated?
Have the reminder payment emails been released yet? OR... do you have an alert to remind me that I need to email them?
Hi J.Villalobos,
No more update or ETAs yet, but thank you for checking back and nudging it. Payment reminders and scheduled non-CC payments are highly requested.
-Michelle
Hi J.Villalobos,
I have no ETA yet on that. It hasn't crept further up the priority list yet because it isn't often requested or mentioned.
So much to do!
-Michelle
Hi J.Villalobos,
We've been refunding the new FANF fee for any customer that has had it appear on their statement. We've also changed banking partners to a different group that guarantees the flat 2.95% without any FANF fees. So it's just the flat 2.95% at the end of the month.
-Michelle
Any update on this?
Any idea on when the e-check feature might be up?
Please follow up on this thread! I would like to know what the 'real' fees are! Thanks!
Hi Michelle / All,
For more context on the HomeAway proposal for forcing owners to log in to access inquiries using the proposed "Conversation System", please see:
http://community.homeaway.com/message/33902#33902
There is also a link there to the survey mentioned above.
Additionally, I have set up a poll for owners/guests to provide some additional feedback:
http://community.homeaway.com/polls/1170
Peter.
I just noticed that HomeAway released a survey asking people what they thought of the new interface/workflow of the email changes that are coming.
To see the changes and comment, go here:
https://www.surveymonkey.com/s/HASC2012
To be clear, you can always manually adjust the quote charges at any time by opening the quote and clicking on the Charges tab. You probably already know that but I wanted to point it out just in case.
