Hello OwnerRez Team,
I’d love to see a feature that allows hosts or booking guests to add “Registered Guests” to a reservation who can receive reservation communications and participate in the message thread.
Many of our reservations involve multiple families or groups splitting the cost, where only one person is technically the booking guest but several others are staying at the property. It would be extremely helpful if those additional guests could be added to the reservation so they can:
• Receive important communications such as check-in instructions, property details, and updates
• View the message thread and ask questions if needed
• Stay informed without relying on the primary guest to relay information
Ideally, the system would allow hosts to collect basic information such as name, email, and phone number, possibly through the rental agreement or a guest information form.
Benefits of this feature include:
• Ensuring everyone staying at the property has access to key information
• Improving communication between hosts and all guests in the group
• Better visibility for hosts on who will be staying at the property
• Supporting common booking scenarios where multiple families or friends share a reservation
• Allowing hosts to build relationships with all guests, which can lead to additional reviews and future bookings, particularly for direct bookings outside of OTAs
This would greatly improve communication and guest management, especially for larger group reservations.
Thank you for considering this feature.
Hi Nicole,
Although it wouldn't add the other guests and their contact information to the booking, you could create custom field codes asking for the information for the additional guests, such as their names and email addresses. This should show up on the POC form, and once it's been filled out, it should show up under the Custom Fields tab of the booking. More on how to set this up here: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
Once you have the email addresses for the additional guests, you could manually send emails to those guests about check-in instructions, property details, etc.
Actually you could have the emails shared with those particular guests automatically.
1) Create a custom field for the email addresses of those guests who should receive the particular emails you want shared.
2) Add the field to your booking form.
3) Instruct guests when completing the form to put the extra emails in the field, separated by a comma and space.
4) Add the custom field code to the ‘to’ field of the email templates you want to be shared, like arrival information, with a comma and space between them, like this: {guest email}, {custom field code}
That’s it. The emails you want shared will automatically go out to the guest AND the addresses the guest entered on the form. You don’t have to do anything manually ever. Just set up the system once and it will work every time, as long as the guest enters multiple addresses properly.
if you find that guests don’t put multiple addresses in properly, then setup three different custom field codes, and put this in the ‘to’ field of the template and it will still work just fine:
{guest email}, {custom field code}, {custom field code}, {custom field code}
Just be sure to add all three custom fields to your booking form with appropriate instructions.
