Leaving Hostaway because of the 2% booking fee?

Add Check in and check out time to

Status: Requested 2 Votes
Ed T
Jun 22, 2024 7:23 PM
Joined Nov, 2023 24 posts

It would be nice to be able to change guest check-in and check-out times from the <Overview> Section under Bookings.  This page shows the generic check-in and check-out time over the date but there is no option to change it.   Guests frequently ask if they can check in early or leave later.  

 

This request often comes from an email it would be nice to click <bookings>  click <overview> and be able to change times immediately.   

 

The templates and triggers OR offers are amazing and seems like a date change or a time change would initiate the same notification trigger.  

        * Guest would be sent an update to change in their allotted times (a bit more refined than current date change notifications).

        * Housekeeping could get a notification of change in times

        * Door code APIs could be sent changes and update codes based on the new time interval.

 

This would be a great benefit to all of us with programmable locks.

Doug
Jul 3, 2024 5:19 PM
Joined Feb, 2023 6 posts

I agree. I've been looking into this and am surprised OR doesn't allow this.

Adria H
Jul 3, 2024 9:30 PM
OR Team Member Joined Aug, 2022 148 posts

It's an excellent idea and one you can effect, with one additional click. When on the booking overview tab, click the CHANGE button. If you change the check in or check out time, it will update integrated locks very quickly.

 

 

Ed T
Jul 3, 2024 11:33 PM
Joined Nov, 2023 24 posts

It just needs supporting votes.  Did you vote?  I have 2 great ideas and only 1 supporting vote.  

Adria H
Jul 3, 2024 11:35 PM
OR Team Member Joined Aug, 2022 148 posts

You can change check-in & check-out times now in the Booking > Overview tab.

Just click the "change" button, and it will take you where you need to be.