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Ed T

Member for 2 years
38 posts
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Feature Requests » Interface Error - Incorrect Character Limit Enforcement in Room Description Field

I tried many things before determining you had a 40 ch limit.  Enter any string  "12345678901234567890123456789012345678901" is 41 charecters and will fail.   Try "12345678901234567890123456789012345…

(Posted Apr 1, 2026 3:24 PM)

Feature Requests » Misleading “Private/Shared” Bathroom Terminology When Property Is Set to Whole‑House Use

1. Summary of Concern When a property is configured as entire home / whole‑house use, the bathroom privacy selector still displays the options “Private” and “Shared.” In this context, the termino…

(Posted Mar 13, 2026 10:27 PM)

Feature Requests » Interface Error - Incorrect Character Limit Enforcement in Room Description Field

This one is not a feature request, it is an existing error.   1. Summary of Error The Room Description field displays a 60‑character limit, and the interface actively counts characters up…

(Posted Mar 13, 2026 10:20 PM)

Feature Requests » Standardize Edit Icon Behavior and Improve Discoverability of Guest Information Editing

Summary The current guest information interface uses inconsistent iconography and placement for editing guest details. Specifically, the pencil icon in the Overview section appears to be the logi…

(Posted Mar 13, 2026 10:17 PM)

Feature Requests » Restore SMS Template Access and Email/SMS Toggle in Guest Communication

1. Summary Recent updates to the OwnerRez guest communication interface removed the ability to (1) access SMS templates when initiating an SMS from the guest screen and (2) toggle between Email a…

(Posted Mar 13, 2026 10:14 PM)

Feature Requests » Software Modification Request (SMR): Add Trigger for Tag Added / Tag Removed

Summary: OwnerRez currently allows tags to be used as conditions, but there is no event‑based trigger for when a tag is added or removed from a booking. This removes the ability to use a tag as a sim…

(Posted Mar 13, 2026 10:02 PM)

Feature Requests » Offering a welcome gift for guests that enter a discount code

I’d like to offer a gift instead of a discount and would expect the appropriate way to do that to be through the existing promo_code field on the public booking page. Unfortunately, it appears the pr…

(Posted Feb 3, 2026 11:55 PM)

General Help and Questions » Triggering to Channel

I want to be able to communicate with guests directly through their email.  Unfortunately, the channel doesn't always supply client email.  One channel seems to pass the guest email through in the bo…

(Posted Feb 7, 2025 3:57 AM)

General Help and Questions » Setting max advance booking period

I'm bringing a new property online and want to restrict the available booking period to a month out until I can verify everything is working correctly.   I've been looking for an hour now and cant fi…

(Posted Feb 3, 2025 8:42 PM)

General Chat » Is Trip Advisor Worth it at this time?

Kacey,   I"'d say no.  In fact I'd say no to any channel that doesn't have an API interface with our PMS, OwnerRez.  There are plenty of other channels that are growing with the STR.  Trip Adviso…

(Posted Jan 31, 2025 9:44 PM)

General Chat » HomeToGo (horrible expereince)

I've had 6 bookings come from HomeToGo, That is just over 1% of my bookings, which isn't a lot but assume 3-day average bookings at $250/night and that's $1,500.   The issue I have with HomeToGo is t…

(Posted Jan 31, 2025 9:39 PM)

General Chat » New mail feature in OwnerRez

Its my turn to help you.  There is a button labeled Via.  Click it you should see all your options.

(Posted Jan 30, 2025 4:47 PM)

General Chat » New mail feature in OwnerRez

Thanks Renee I actually went down that path but didn't think it through far enough to realize the select unmarked would toggle to "marked"   I appreciate it.  All is good now.

(Posted Jan 30, 2025 4:45 PM)

General Chat » New mail feature in OwnerRez

The new service looks great.   Love that it confirms with well run mailbox and has an indicator of the channel easily viewed.   I was shocked to see 350 unread emails.   The ones now listed u…

(Posted Jan 30, 2025 4:08 PM)

Feature Requests » Add Check in and check out time to

It just needs supporting votes.  Did you vote?  I have 2 great ideas and only 1 supporting vote.

(Posted Jul 3, 2024 11:33 PM)

Feature Requests » Compound Trigger

Thanks Caleb,  your offering is very powerful as it is now.  It seems like it is very close as the current trigger system supports multiple <conditions> which allow one to filter out specific subsets.

(Posted Jun 23, 2024 2:03 PM)

Feature Requests » Add Check in and check out time to

It would be nice to be able to change guest check-in and check-out times from the <Overview> Section under Bookings.  This page shows the generic check-in and check-out time over the date but there i…

(Posted Jun 22, 2024 7:23 PM)

Feature Requests » Compound Trigger

Ken et al, I send guest materials in the days immediately before arrival.  A guest booking on the day of arrival will not get a templette that has a trigger 3 days before arrival. A guest booking…

(Posted Jun 22, 2024 4:25 PM)

General Help and Questions » California Assembly Bill 537 - Pricing Display Legislation

Kevin,  Thank you for your response.  Should OwnerRez decide to implement this structure no damage billing is billing or CA try to extend this mandate to those renting to Californians, I'd prefer not…

(Posted Jun 18, 2024 2:18 PM)

Feature Requests » Allow custom pricing when changing guest reservation dates

When a host changes a guest's reservation date, OwnerRez kindly displays what has been paid and what the new booking would be.  This is great for bookings in the future but it's more common for me to…

(Posted Jun 17, 2024 5:04 PM)