Add conditions that would allow for unique message automations for same-day bookings

Status: In Development 4 Votes
Alece
Sep 9, 2025 9:54 AM
Joined Jan, 2020 272 posts

My message progression for guests who make Same Day Bookings is slightly different than guests who book more than a day in advance. Currently there is no way to differentiate these with triggers, so Same Day Booking guests also end up getting the standard guest Arrival Day message in addition to their own. Some additional conditions or tag automations are needed in order to accomplish this. Options include:

  • A booked date condition: For instance, the booked date equals or does not equal the arrival date. 
  • A distance between booked date and arrival date condition: For instance, the arrival date is X days after the booked date. 
  • A tag automation that would automatically tag a booking that has an arrival date that matches its booked on date.

I can explain this more in depth for anyone wanting more clarity or use-cases around this, as I've had extensive correspondence with OR support regarding it. Boiled down, though, the conclusion was that the system currently lacks the condition/trigger options to allow for it and these would need to be added. 

Anna C
Oct 14, 2025 8:50 PM
Joined Feb, 2022 5 posts

I’d like this feature too! For me, I want to send a message 5 days before arrival only to people who booked at least 7 days in advance. 
Eg, someone books 2 months in advance and says the group is 5 adults. 
5 days before arrival, I want to ask if there are changes to their guest count, and I want to verify they are not bringing pets (or ask them to add them if they now are). 
don’t want to send this to all guests as I ask for guest and pet count immediately after they book. So if someone books one week out, I will assume they’re providing accurate info. 
My cleaner ideally will get lead time to prepare, so asking this only the day before or the day of arrival is too late. 

Bri
Oct 17, 2025 8:22 AM
OR Team Member Joined Mar, 2022 497 posts

"Days between booked and arrival" conditions are heading into testing very soon! I'm changing the status of this request to In Development at this time.

Alece
Oct 17, 2025 9:02 AM
Joined Jan, 2020 272 posts

Great news!! Thank you!