Add conditions that would allow for unique message automations for same-day bookings

Status: Requested 2 Votes
Alece
5 hrs ago
Joined Jan, 2020 249 posts

My message progression for guests who make Same Day Bookings is slightly different than guests who book more than a day in advance. Currently there is no way to differentiate these with triggers, so Same Day Booking guests also end up getting the standard guest Arrival Day message in addition to their own. Some additional conditions or tag automations are needed in order to accomplish this. Options include:

  • A booked date condition: For instance, the booked date equals or does not equal the arrival date. 
  • A distance between booked date and arrival date condition: For instance, the arrival date is X days after the booked date. 
  • A tag automation that would automatically tag a booking that has an arrival date that matches its booked on date.

I can explain this more in depth for anyone wanting more clarity or use-cases around this, as I've had extensive correspondence with OR support regarding it. Boiled down, though, the conclusion was that the system currently lacks the condition/trigger options to allow for it and these would need to be added.