Allow Manual Security Deposit Received Status for Zelle/Offline Payments

2 Votes Requested
James D
Jun 20, 2026 4:00 PM
Member for 1 year 3 posts

I use OwnerRez security deposits but frequently collect them outside of OwnerRez via Zelle to avoid processing fees and chargeback risk.

Currently, when I receive a security deposit via Zelle and record the payment on the booking, OwnerRez treats it as an overpayment rather than a refundable security deposit. As a result, security deposit statuses are not updated and any triggers or workflows based on security deposit collection do not run.

It would be extremely helpful to have a way to manually mark a security deposit as received, similar to recording an offline payment. For example:

Security Deposits → Record Deposit Received

Amount: $325
Method: Zelle / ACH / Check / Cash

This action would:

  • Update the Security Deposit Status appropriately.
  • Trigger security-deposit-based automations and workflows.
  • Keep security deposit reporting accurate.
  • Allow hosts to collect deposits outside of payment processors without losing automation functionality.

Many direct-booking hosts collect refundable security deposits through Zelle, ACH, checks, or other offline methods, and currently there does not appear to be a way to tell OwnerRez that a security deposit has been received without processing it through a card transaction.

Thank you for considering this enhancement.

Katie W
Jun 24, 2026 11:26 AM
OR Team Member Member for 3 years 266 posts

Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.