I use OwnerRez security deposits but frequently collect them outside of OwnerRez via Zelle to avoid processing fees and chargeback risk.
Currently, when I receive a security deposit via Zelle and record the payment on the booking, OwnerRez treats it as an overpayment rather than a refundable security deposit. As a result, security deposit statuses are not updated and any triggers or workflows based on security deposit collection do not run.
It would be extremely helpful to have a way to manually mark a security deposit as received, similar to recording an offline payment. For example:
Security Deposits → Record Deposit Received
Amount: $325
Method: Zelle / ACH / Check / Cash
This action would:
Many direct-booking hosts collect refundable security deposits through Zelle, ACH, checks, or other offline methods, and currently there does not appear to be a way to tell OwnerRez that a security deposit has been received without processing it through a card transaction.
Thank you for considering this enhancement.