Allow Re-Sending Messages Directly from Communication History

Requested
Alece
2 hrs ago
Member for 6 years 342 posts

Add a “Send Again” option directly within Communication History for previously sent messages.

Right now, even though the message is visible in Communication History, resending it requires navigating away and re-finding it under Messages, where “Send Again” is currently available.


Use Case
A common scenario:

  • A guest says they can’t find their check-in instructions.
  • The fastest way to confirm what was sent is: Booking → Communication History → locate the message
  • At that point, the exact message is already on screen — but there’s no way to resend it from there.

Instead, the current workflow requires that I go back to the Booking → Messages → find the message → Send Again

This adds unnecessary time, steps, and friction for a very common task.

 

Why this would help

  • Faster response time to guests

  • Eliminates searching through the Messages list

  • Keeps actions aligned with where the information already lives

Communication History already shows what was sent and when — adding a “Send Again” action here would streamline a simple, frequent workflow.