Allow Re-Sending Messages Directly from Communication History
Add a “Send Again” option directly within Communication History for previously sent messages.
Right now, even though the message is visible in Communication History, resending it requires navigating away and re-finding it under Messages, where “Send Again” is currently available.
Use Case
A common scenario:
- A guest says they can’t find their check-in instructions.
- The fastest way to confirm what was sent is: Booking → Communication History → locate the message
- At that point, the exact message is already on screen — but there’s no way to resend it from there.
Instead, the current workflow requires that I go back to the Booking → Messages → find the message → Send Again
This adds unnecessary time, steps, and friction for a very common task.
Why this would help
-
Faster response time to guests
-
Eliminates searching through the Messages list
-
Keeps actions aligned with where the information already lives
Communication History already shows what was sent and when — adding a “Send Again” action here would streamline a simple, frequent workflow.
Hi Alece, this sounds like a good idea. I'd vote for it. If you know anyone else who you think would value this function, get them to add their voice and vote.