OwnerRez has 14 types of Email Templates. I think I use only THREE of them.
And yet, I have (right now) 81 Booking Email Templates, and I'm about to create a number of additional ones.
As anyone can no doubt imagine, I have created sub-categories by how I name the templates in my Booking Category. Examples include Review System, Booking (as in the Booking Process, not pertaining to Bookings in general), Arrival, Stay, Departure, Owner Notices, Insurance, VRBO, Storage, Source & Examples and others.
I can search through templates by name (thank you for that!) which I appreciate, but it would be really convenient to be able to categorize or organize my email templates as I need to, and not according to a bunch of categories that OwnerRez imposes, but don't suit my business.
Could we please be allowed as users to create and use/sort templates by our own Category types?
Alternatively, perhaps because the technology is already built into the system, be able to create and apply tags to them, which would accomplish much the same thing?
My nested hierarchy naming system is resulting in names that are just far too long!
Thanks!
PS I had a guest making an inquiry ask about something pertaining to our bookings, and the easiest means to answer them would have been to send them an email from the Booking category. But the system wouldn't let me do it. I understand that categorizing templates based on their type because of the fields they use may meet some software need, but not being able to send a simple email from a template I have already created is pointlessly restrictive. I understand how to do this with a work-around, but why not let ME decide what template I want to use when to send someone? Do I have to duplicate templates or needlessly copy and past them just to send a single email? Please remove these restrictions on sending templates to whomever I need.
