On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visitors click the availability calendar, expecting to begin booking, find no response, and leave the page.
We request that our embedded availability calendar be made interactive so that:
- Guests can click on available dates in the calendar for each unit
- Clicking an available date opens the Ownerrez booking/quote flow for that specific unit with the selected dates pre-populated
- This matches the functionality already available in the owner portal
This feature would significantly improve our conversion rates by reducing friction in the guest booking journey and keeping interested visitors engaged on our website.
Input From Clarity: I can also see it in the videos also, people trying to click the dates from availability widget excessively, hoping they will start the booking process, and eventually leave the page as availability widget is static
Calendar widget interaction issues: Multiple visitors interacted with the multiple-month calendar widgets for both Unit 707 and Unit 1006, triggering numerous dead clicks and rage clicks without progressing to booking. This suggests possible unresponsive navigation controls or unclear affordances; improving click targets and feedback could reduce frustration
High frequency of dead/rage clicks on embedded calendar widgets: Multiple users interacted with the OwnerRez multiple month and ribbon calendar widgets for units 707 and 1006, producing repeated dead clicks and in some cases rage click bursts without navigation changes. This suggests that date selection or navigation controls within these widgets may not be responding as expected; improving responsiveness could reduce repeated clicking
