On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visitors click the availability calendar, expecting to begin booking, find no response, and leave the page.
We request that our embedded availability calendar be made interactive so that:
This feature would significantly improve our conversion rates by reducing friction in the guest booking journey and keeping interested visitors engaged on our website.
Input From Clarity: I can also see it in the videos also, people trying to click the dates from availability widget excessively, hoping they will start the booking process, and eventually leave the page as availability widget is static
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Thanks Katie. I see 18 people find this useful :) the future is super useful and I know end users will appreciate it.
We are experiencing guest frustration with this as well. We would like the OwnerRez website availability to only show available dates for each property and also only highlight the dates available for arrival and departure. For example, we often restrict arrival and departure dates in our high season but since OR website is not dynamic like Airbnb's, guest's click around and receive the alert "arrival is not allowed on this date" or "departure is not allowed on this date". Since they do not know when arrival or departure is allowed they become frustrated and move on, leading to lower conversion rates and greater user frustration.
Additionally, Ownerrez's calendar will actually show all gaps in our calendar even when they are not bookable. For example, a 1 night or 2 night gap will appear bookable on our website but isn't. There is no reason for them to be appearing as bookable. Instead, this function would account for your property restrictions and only show bookable dates to prospective renters, leading to less frustration and greater conversion for all OR website users.
I feel like in an increasingly on demand world, where guests want instant service this should be high priority for OwnerRez. With more hosts placing a focus on direct bookings worldwide, this would help all Ownerrez user's level up to where platform's are and align everyone to this common goal.
Here is a side by side of one of our property's of what it appears like on the OwnerRez calendar and the Airbnb calendar:
To confirm, is this the feature that you're also describing or should I open a new feature request?