export of all guest correspondence within the "Communication History" page
[This topic has been merged with another topic (Downloading Communication History). All unique votes have also been merged.]
It would be helpful for analyzing guest interactions to be able to download an export of all guest correspondence. I recently used AI to review all of my public OTA reviews and found it very insightful for my marketing efforts. All of our correspondence would be a step further and help me to understand patterns better.
[This topic has been merged with another topic (Downloading Communication History). All unique votes have also been merged.]
Upvoting this. I’m doing the same kind of analysis with AI on reviews and would love full correspondence for pattern-finding.
A workaround for anyone comfortable with the API: bookings include thread_ids, and GET /v2/messages?threadId= returns the messages in each thread. Looping through your bookings and pulling each thread gives you timestamped guest correspondence you can export to JSON or CSV. You need an OAuth app, since personal access tokens don’t support messaging, and it takes one call per thread, so it’s slow for large histories.
A built-in export (all threads, filterable by date, property and channel, as CSV or JSON) would make this accessible to non-developers. Would also be handy to include inquiry threads, not just booking threads.