Often enough, OR Door locks do not sync and a guest shows up, only to be out in the cold with no access to the home while they work to get ahold of our team, so we can let them in. We then sync the door code with no issue and it goes through fine to the Schlage app and door lock. It’s clearly a service issue but they said to put in a feature request, and to get enough votes, in order for them to fix the syncing error.
What happens is, if there is an error or lock goes down for a moment at the exact moment OR chooses to sync, they do not push the lock code through like a trigger until the code syncs. My request is that they keep pushing the code through until it syncs with the Schlage app. If you have these locks, please vote for this request.
[Another topic was closed as a duplicate of this topic (Door Lock Code: Failed to Generate (Try Again Later Feature))]
Hi Susan, and anyone else following this thread!
I wanted to drop a note to let you know that we have a work card drawn up for this. I don't have an ETA to provide, but I'll post updates here as they become available.
I would have to agree Susan, this isn't really a feature request, it's more of a need to have. We have recently moved over from another PMS where we were using a Jervis integration, and never had any issue with the lock synchronization. Since Door Codes are listed as a feature of the OR product I did not realize there were existing problems with synchronization. Thanks for the heads up!
