Door Lock Code: Failed to Generate (Try Again Later Feature)

This request is a duplicate of Fix Syncing Issue with OR Door Locks
5
Closed
Bri
Jan 30, 2026 7:27 AM
OR Team Member Member for 3 years 679 posts

[This topic has been merged with another topic (Fix Syncing Issue with OR Door Locks). All unique votes have also been merged.]

Chris A
Nov 27, 2024 6:42 PM
Member for 6 years 21 posts

I get an error occasionally that our door lock code failed to generate. I am not sure what causes this, but it happens once or twice per month. If I do not see the email sent to me about this, I will miss it and the code never generates. It seems there is no setting in the system for it to try again later. It always works when I manually attempt to generate it after I get this error message.

Can this be coded to behave differently and the system to try again later, instead of just never attempting to generate and sync the code again?

 

Chris. 

Susan M
Jan 21, 2026 1:28 PM
Member for 4 years 3 posts

I just added this feature request, so it’s very disheartening to see that after a year of issues with this, no attempt at a fix has been made. Sigh. I may just have to switch locks back over. I do not understand why it’s not set up like a trigger, where it will run until it syncs. 

Bri
Jan 30, 2026 7:27 AM
OR Team Member Member for 3 years 679 posts

[This topic has been merged with another topic (Fix Syncing Issue with OR Door Locks). All unique votes have also been merged.]