Can you provide a way to set Rezzy responses to a certain number? For many reasons, i may not Rezzy to answer while I work on the correct answer. I'd also like to set the number of Rezzy responses by email address. Once a customer becomes an issue, Rezzy needs to stop responding.
Hi John,
You can pause or even turn Rezzy off for just one booking for exactly the reasons you mention.
https://www.ownerrez.com/support/articles/rezzy-ai-guest-communication#pause
Head to the Inbox and in the Right Hand pane you should see a slider that says Rezzy Responding:If you click that slider it will give you the following options:
So if you are in a conversation with a guest, you can pause Rezzy for that conversation for an hour as an example.
Then it will resume answering for you if the guest writes in again later.
Or if it is a guest with an issue and you would perfer to handle the conversation directly, you can pause Rezzy indefinately for just that booking.
Then later if you decide never mind I do want Rezzy to answer you can just reenable it.
Hope that helps.
-Steve
