Per OwnerRez support, the expected flow for review notifications is:
Initial notification when a guest submits their review
A second/final notification when the review is published/live
This previously worked as expected, but stopped in late 2025.
Current behavior:
We do receive the initial notification when the guest submits their review (before it’s published, while our host review is still pending)
We do not receive the second/final notification after we submit our host review and the guest review is published
Why this matters:
We rely on that final notification as our trigger to write a public response. Without it — and without the ability to filter reviews by “response not written” — it becomes much more cumbersome and time-consuming to track which reviews are actually live and ready for response.
Request:
Please restore the final “review published” notification behavior, or provide a configurable notification for when a review becomes publicly visible.
Hey Alece,
We have a bug card open to address the fact that the second notification is no longer being sent for Airbnb bookings. I see you were also having some trouble with Vrbo a while back, but that was the result of something on their end that wasn't providing us with the details we needed in order to let that notification fly.
This sounds like a bug report rather than a feature request, but I'll mark the status Planned for now and check back in with you once the fix is out to make sure we've addressed the issue.
Thanks, Bri. Fingers crossed this fix is still in the works!
This should be fixed now!
So anyone else reading this thread knows what goes on behind the scenes... You may get two notifications for the same review - one when it's submitted and one when it's published. It depends on what webhooks we receive from the channel. The subject of the notification we send is the same, but the body of the messages represent different moments in the review process (whether the review is visible yet or not).
If the channel doesn't send us the published webhook, we have nothing to go on and we can't fire that second alert with the review content.
Exciting! Thank you!
