Hi, this is a rather unique scenario, but possibly not that uncommon for others? I realize this is also two requests but happened in same situation and are interlinked, so lmk if I should request second feature request.
I just had a guest request a quote for 3 nights past our open calendar (we keep it open for 270 nights as our preference, but wedding folks often plan over a year in advance). They asked about discounts. I explained we offer a discount when booking 4+ nights, and the 4th night was also a weekday rate. She wanted me to send her both 3 and 4 night quotes to review. In a rather complicated way, I had to block off all the dates from 270 nights up to her booking and then change the settings in my calendar availability to supercede this date. In the past, I was able to go into VRBO and just "unblock" certain nights. It was literally one button and allowed me to open it, let the guest book, and then it was closed. Easy peasy. This was much more complicated.
On to the quotes: I first sent the 4 night quote and had the dates held for her for x days. Then when I wanted to send the 3 night quote, the dates were blocked off. So I had to go back in and release the dates for the 4 night quote, but in doing so, when she clicked on the See More Details link in the 4 night quote, there was no info as it showed the dates weren't available. The link only worked in the 3 night quote. I had thought she could just accept whichever one she preferred, but given these limitations, she will have to let me know and then I will have to manually manipulate the quotes accordingly. It's just a lot of work for something that should be kinda simple?
I don't mind sending two quotes, but if it's the same guest, it would be nice to have a way to send them Option A and Option B (ideally together in one email) and both are open/available and they can accept one or the other.
Thanks!
I believe you're talking about quotes for Vrbo guests. While that looks possible, it really isn't. Here is our support article relating to Vrbo quotes:https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#vrbo-quotes
We have to work within the Vrbo API abilities and quotes just don't work like they do for other channels or direct bookings.
Your best bet in this situation is to go to the property settings and open your calendar for booking out to the desired departure date so they can look at the cost on Vrbo for both timeframes and book whichever dates they want.
The other way to do it, which is more work for you, is for you to create two quotes without holding the dates, and communicating the price of each to the guest in the Vrbo messaging platform. If they wanted to book one of them, then you could change the property setting booking window so they could book those dates at the prevailing price that comes up on Vrbo and then you would change the charges in the booking to the agreed upon price.
Creating quote options - If this had been a direct booking, you could create both quotes without holding the dates. This would allow them to choose which dates they wanted and book from the appropriate quote link.
If you feel this takes care of the Feature Request you're asking for, you can always delete it. If not, you can also edit the Feature Request based on any new information in this note.
No, I’m actually referring to quotes for direct rental people from our website.
Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website.
In this case, you can create quotes for dates past your normal availability window. You'll just have to click on create a quote when you see the warning:
and then you'll see a checkbox asking if you still want to create a quote that breaks your rules:
You can also create quote options. Create both quotes without holding the dates. This would allow your guest to choose which dates they wanted and book from the appropriate quote link.
That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!
