Proactive communication when critical issues arise

OR Team,

First, thank you for all the work that goes into developing and supporting OwnerRez — it’s a powerful, evolving platform that so many of us rely on daily.

When a known critical issue impacts a significant number of users (for example, the recent formula errors in PMv2 statements), it would be incredibly helpful if OwnerRez could proactively communicate about it. This could take the form of:

• an email alert,
• a Service Status update,
• an announcement banner,
• or a pinned Forum notice.

Any central channel that lets users know:

• that you’re aware of the issue,
• what’s being done to resolve it,
• and what we can expect in terms of timeline or impact.

Many of us manage sensitive owner communications and financial reporting through OR, and we want to ensure accuracy and transparency on our end. Just as we wouldn’t knowingly send incorrect statements to our homeowners, I’m sure you wouldn’t want us doing so either — and timely communication makes that possible.

Proactive updates would also give you the benefit of gathering additional user examples early on, which might even help identify causes or speed up resolutions.

Thank you again for all your continued effort and for considering ways to improve transparency during critical events. It would make a huge difference.