The "RATE" column, that column should be eliminated as it serves no beneficial purpose. It’s not necessary to show those percentages. It’s just a reminder to the guest on how much they are being charged.
I’ve been successful over the last 8 years with my 9% processing fee with no pushback from guests. Highlighting the 9% will cause issues for us. I know I can hide in the rate, but I am already hiding the cleaning fee there.
Also, include the property photo on the quote. The guest may be considering several units and needs a reminder of which property this quote is for. Guests remember a photo more easily than a name or address. The property photo is only visible if they click on to move forward with the booking or more information.
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Please ignore the photo request on quotes. I am new to this PMS and have found how to add the photo to a quote.
You can prevent your processing fee from being displayed by setting it to be treated as rent:
Pricing preferences and Surcharge set up
Hey Stevi,
I appreciate where you're coming from, but this isn't something we'll be moving forward with at this time. As BlueMtnCabins mentioned, the ability to hide fees within the rental rate is already available in OwnerRez, and that's the intended solution for situations like yours where you prefer not to itemize certain charges.
While I understand you're already using that feature for your cleaning fee, you could apply the same approach to your processing fee to avoid the separate line item display on quotes.
I'll leave this request open for voting. Feel free to share it with likeminded users who would be willing to give it an upvote! But at present, we have no plans to move forward unless there is significant demand for this feature.
If I include our PROCESSING FEE under Rent, the guest views it as a higher rate and this will not work because as a comparison, we will seem much much higher than our competition. This is a HUGE stumbling block for us at this point.
