Request to remove display of property address from MyStay

Please do not show our property address on the new My Stay page for guests. 

Hello,

Please DO NOT display the property address for my condo listing.  I provide detailed directions that are fool proff so that guests arrive to the correct condo.  For example, our condo building is a L-shaped, 3-story structure.

The building has repeating condo numbers depending on which street they face.

For example, there are three condos that are #302, but with different street addresses.  Same goes for 101, 102, 103. 201, 202, 203, 301, 302, and 303; with a total of 27 condos in the building.  

My process in sharing clear & concise directions with the full address upon booking has prevented guests from getting lost in the building since 2019 and I do not want to change this process.

Publishing the full address in the portal will only confuse guests, which no one wants to happen 

Thank you in advance  your cooperation.

Shannon Garrett
Posh Hospitality LLC

We have some customizations we'd like to add, and this request falls into items being considered there.

If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.

In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.

I couldn’t agree more with the other two comments. We need the address link to be removed or an option to remove immediately. This is going to cause major issues. Furthermore, Ownerrez is really behind here. We already build out an information webpage for our guests. So adding one now is many, many years behind other platforms. Thats fine but the entire thing needs to be customizable and able to edit in my option. 

I agree 100%.  Because our condo building is such a quagmire, we designed a page in 2019 with a photo map on how to find the correct condo.  The building is L-shaped, with two street addresses, and condo units that have repeating unit numbers.  There are 27 condos with THREE condos each being 101, 102, 103, 201, 202. 203, 301, 302, 303.  OwnerRez cannot address this odd nuance of an address in the guest portal. This is one of the primary reasons I am choosing to not participate in My Stay.

For our guests, ONLY REGISTERED/BOOKED guests receive the address to our property, and even so, that occurs ONLY AFTER THEY HAVE COMPLETED THEIR RENTAL AGREEMENT and PAID IN FULL, and in NO CASE before 10 DAYS prior to arrival.

Otherwise we get people showing up at our properties… guests and non-guests and even competitive managers, just to snoop around, or take a good look before deciding if they will book with us for the following year, or to see in advance what they’ve booked.

But our properties are EXTREMELY, INTIMATELY PRIVATE, and many of our guests book for that PRIVACY.

So we need to work to keep people from showing up at our properties when they should NOT be there.

In my area, a number of years ago, a crime ring of thieves were using vacation rental sites to target vacation rentals, using their availability calendars to plan when to break in, and even hide out. They stole hundreds of thousands of dollars in goods, and lived in empty properties hiding away from police.

Simply providing the address of the property, and directions to it, just because someone had a stolen credit card and made a booking through some listing site is completely unacceptable.

It is so disappointing to me that OwnerRez would institute this without apparently ANY consultation with their user base about whether or not this would be an appropriate choice.

But more so, why should it be so hard to get such a simple change made/a problem fixed?

"Don't let the drive for perfection prevent you from producing something good?"

I would respond...

"Don't let being satisfied with something good be the excuse for producing something unusable!"

It should not take weeks or months to fix obvious simple things that should have never happened in the first place.

OwnerRez needs to learn to "Move Fast and Fix Things!"

Please VOTE for this request!

Thank you! :)

We have some customizations we'd like to add, and this request falls into items being considered there.

If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.

In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.

We have some customizations we'd like to add, and this request falls into items being considered there.

If you know anyone else who would find this beneficial, please share the URL with them so they can give it an upvote. Seeing the demand helps us determine what to prioritize next.

In the meantime, if you are not currently using BUFIXUP, the BULEASE and BUSECDEP links were not included in the recent My Stay update. Those are standalone forms that are not a part of the My Stay work.

I prefer to NOT use the My Stay portal and continue to use BULEASE.  Seven years ago I created an email workflow based on BULEASE and it works very well. I see no benefit to use the My Stay portal.  Features I DO NOT approve of are the “Confirmed Contact Information” and the full” Property Address” published in the portal for security reasons stated here by another poster as well as my own.  After a consult with a rep of OwnerRez (Lara) my best scenario is to continue using BULEASE.  BUFIXUP is for the My Stay portal.  Also, as it relates to confirming guest contact information, I already have a mechanism in place for it.  As the MoR, I DO NOT need my PMS emailing guests using technology unbeknownst to me for contact verification.  This, IMHO is the job of the individual property owner or host.