I'm finding that Rezzy unfortunately misidentifies/misapplies sentiment at times. For instance, a guest inquired about changing dates. He initially questioned the price increase to move to a weekend, but after our explanation he gladly accepted and is perfectly content in advance of his stay. Yet Rezzy has his sentiment marked as Negative. As this impacts auto reviews among other overall "reporting" in the new Quality Center, it feels frustrating that I can't do anything to override the incorrect sentiment assignment. I should be able to "teach" Rezzy what he got wrong so he can learn for future sentiment analysis.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
[Another topic was closed as a duplicate of this topic (Quality Center Negative Sentiment remove button.)]
Alece, I found that booking you're referencing here and I'm sending this to our engineers. The booking sentiment is still negative while the inbox thread is indicating the guest is having a positive experience. There's some disconnect here that we need to track down.
I'll keep you posted.
Thank you, Bri! 👊🏼
Hey Alece,
We have a fix in the works for this. We won't be allowing manual modification of booking sentiment, but here's what we are working on to improve this experience...
Booking sentiment analysis will better evaluate guest tone and satisfaction rather than marking bookings negative simply for having open or unresolved items. Cooperative guests who politely ask questions or make requests without expressing frustration should receive appropriate neutral or positive sentiment scores.
No ETA on a fix at present, but dev has done the heavy lifting and we'll get it to our testing team as soon as possible.
Great to hear! Thanks, Bri!
