I'm finding that Rezzy unfortunately misidentifies/misapplies sentiment at times. For instance, a guest inquired about changing dates. He initially questioned the price increase to move to a weekend, but after our explanation he gladly accepted and is perfectly content in advance of his stay. Yet Rezzy has his sentiment marked as Negative. As this impacts auto reviews among other overall "reporting" in the new Quality Center, it feels frustrating that I can't do anything to override the incorrect sentiment assignment. I should be able to "teach" Rezzy what he got wrong so he can learn for future sentiment analysis.
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[Another topic was closed as a duplicate of this topic (Quality Center Negative Sentiment remove button.)]
Alece, I found that booking you're referencing here and I'm sending this to our engineers. The booking sentiment is still negative while the inbox thread is indicating the guest is having a positive experience. There's some disconnect here that we need to track down.
I'll keep you posted.
Thank you, Bri! 👊🏼
