Rezzy: allow draft creation even after triggered auto message reply is sent

When a guest sends an inquiry or even instant books, our automated message trigger fires off our standard response (as intended/expected). However, then Rezzy cannot suggest a draft reply to the guest's initial message since theirs is no longer the most recent in the thread. This should be corrected so that Rezzy automatically looks for the last message by the guest in order to draft a reply, regardless of whether or not our triggered templates fired off a reply in between.

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Agreed! This is a problem on our side as well. I've just loaded my directives, so I'm still in "draft" mode with Rezzy. It's not catching when a guest has a question, but my template has already been sent out.