The no-response-needed filter Rezzy applies makes sense for unsolicited guest messages that don't really warrant a reply -- a "Thanks!" after check-in info, a heart emoji, short acknowledgments. Suppressing those keeps things from feeling over-automated.
But it should behave differently when the guest is answering a question we asked them. If we message "Can you confirm your headcount?" and the guest replies "Yes, 4 adults," that response really needs an acknowledgment. Silence in that context reads to the guest like we didn't see the reply -- or worse, didn't care about the answer we just asked for.
Proposed behavior: when a guest message is a direct reply to an outbound host question, the filter should default to sending a brief acknowledgment (something like "Great, thanks for confirming!") rather than scoring it as no-response-needed. Right now the filter treats "unsolicited guest chatter" and "guest replying to our direct question" as the same category, which leaves those loops hanging open on the guest's side.
