The no-response-needed filter Rezzy applies makes sense for unsolicited guest messages that don't really warrant a reply -- a "Thanks!" after check-in info, a heart emoji, short acknowledgments. Suppressing those keeps things from feeling over-automated.
But it should behave differently when the guest is answering a question we asked them. If we message "Can you confirm your headcount?" and the guest replies "Yes, 4 adults," that response really needs an acknowledgment. Silence in that context reads to the guest like we didn't see the reply -- or worse, didn't care about the answer we just asked for.
Proposed behavior: when a guest message is a direct reply to an outbound host question, the filter should default to sending a brief acknowledgment (something like "Great, thanks for confirming!") rather than scoring it as no-response-needed. Right now the filter treats "unsolicited guest chatter" and "guest replying to our direct question" as the same category, which leaves those loops hanging open on the guest's side.
Hi Alece,
Appreciate you flagging this one!
We are looking into this a little closer to determine if what you describe should already be the intended outcome.
Stay tuned.
Hey, Alece. We're still discussing internally how this should look, but something I've been thinking about based on this and other discussions you and I have had is that we might need to make Rezzy's 'response needed' gauge a little more responsive to your preferences (or any host's preferences). Some hosts might find Rezzy's behavior in this instance preferred, but many would not.
Do you think being able to set resposiveness rules directly (instead of just as part of overall directives), or control the minimum responsiveness level needed (e.g. "not necessary" to "extremely necessary") to reply would help you fine-tune this?
Hey Max! Yes, I'd LOVE the ability to fine tune this for our preferred use of Rezzy -- not just a blanket "respond to everything" but really custom control over when responses are appropriate and when they're not necessary.
